Team Leader – Call Center

Job not on LinkedIn

🕒 March 31

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟠 Senior

📞 Call Center Representative

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Midware Technologies

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

Midware Technologies is a digital service agency specializing in technology consulting, management, and business process outsourcing. With over 12 years of experience, they offer a broad range of services, including web design and development, mobile app development, e-commerce solutions, and digital marketing strategies. Their talented team is dedicated to helping businesses enhance their online presence and achieve their digital goals with creativity and expertise.

📋 Description

• Developing a team of highly professional and motivated Consultants • By personal example lead the adoption of the company vision and values • Effectively lead and manage people, processes and technology to facilitate the delivery of excellence in service, operational and productivity efficiencies, people performance and achievement of financial budgets, while ensuring the contact centre is a place where people want to work • Monitor and increase NPS scores within the direct team through utilisation and coaching • Proactively manage change and coach the team through a change management process • Foster effective relationships with other business units to ensure the success of business initiatives • Work closely with the team, motivating and coaching them • Hosting 1-2-1s and team meetings • Keeping up to date with business development and new product lines • Ensure training and development plans are maintained for all team members • Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved • Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team • Work with the management team to identify and deliver positive change and business efficiencies

🎯 Requirements

• 1-3 years experience as a call centre team leader (depending on industry and team size)