Call Center Agent

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🕒 January 26

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Recruiting Lion Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Recruiting Lion Solutions is a U. S. -based recruiting and talent acquisition firm that helps employers reduce time-to-hire, lower cost-per-hire, and improve retention through high-volume direct hire, executive headhunting, and specialized sourcing. The company specializes in call center and BPO recruiting, bilingual (Spanish-English) and LATAM sourcing, healthcare licensed professionals, IT and corporate leadership hires, and offers customizable a la carte services and a performance-backed placement warranty. Headquartered in Dallas and operating across all 50 states, Recruiting Lion Solutions positions itself as a minority-owned, American-operated partner for businesses seeking scalable, reliable hiring solutions.

📋 Description

• Handle inbound/outbound calls, email, chat, and omnichannel customer interactions with professionalism and empathy. • Deliver outstanding customer service while resolving account inquiries, login issues, access problems, and general troubleshooting needs. • Answer billing questions, help customers understand charges, and process account updates. • Provide light upselling when appropriate by identifying customer needs and recommending available services. • Maintain accurate and detailed documentation in the system for each interaction. • Follow telecom guidelines, company processes, and performance expectations to ensure quality service.

🎯 Requirements

• 4+ years of customer service experience, with at least 2 years in a call center environment within the last 7 years. • Ability to type 30+ words per minute. • Proficient in Microsoft 365 (Outlook, Teams, Word, Excel). • Strong communication skills with a professional, friendly tone. • Ability to handle high-volume multitasking across multiple platforms (calls, emails, chats). • Basic technical troubleshooting skills and comfort navigating multiple systems. • Dependable, punctual, and focused, especially in a work-from-home environment. • Reliable home setup: high-speed internet, compatible computer/laptop, quiet workspace, and preferably a hardwired connection. • Must pass a criminal background check.

🏖️ Benefits

• Full company benefits • Weekend availability required • Stable environment with long-term career growth opportunities • Supportive team culture with continuous training and development