Customer Engagement Center Specialist, Part Time

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

⏱ Part Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Midwest BankCentre

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1906

🏦 Banking

💸 Finance

🔥 Funding within the last year

💰 $50M Debt Financing - Midwest BankCentre on 2025-10

Banking • Finance

Midwest BankCentre is a regional, community-focused bank headquartered in the St. Louis, Missouri area that provides consumer and business banking services. Since 1906 it has offered checking and savings accounts, CDs, mortgages and home equity lending, personal and business loans (including SBA lending), treasury and payment services, and specialized banking for nonprofits and faith-based organizations. The bank emphasizes local reinvestment and community impact, including lending and investment in historically under-resourced neighborhoods and programs to support local businesses, families, and nonprofits.

📋 Description

• Service customers via phone, virtually, Banno Conversation, email, and ITMs • Provide accurate and satisfactory answers by actively listening and problem solving • Create exceptional customer experiences and build trust-based customer relationships • Educate customers on mobile banking, online account opening, e-statements, electronic payments, and other digital tools • Handle inbound inquiries about accounts, transactions, fraud concerns, and general banking needs • Initiate outbound calls for digital onboarding, service follow-ups, relationship deepening, and other calling activities • De-escalate dissatisfied customer situations • Process and respond to customer requests and correspondence through online channels • Identify customer needs, promote bank products and services, and generate referral opportunities • Assist Digital and Traditional branch customers with online account opening and maintenance • Serve as a Video Teller supporting the ITM fleet • Support Digital Branch/Bank day-to-day operations • Conduct fraud prevention activities • Meet or exceed service quality, resolution time, telephone, and client satisfaction standards • Collaborate with departments to resolve service requests accurately and promptly • Participate in ongoing training and cross-training • Maintain compliance with bank policies, procedures, and applicable regulations • Follow through on daily, weekly, and monthly team tasks • Contribute ideas to improve customer journeys and CEC operations

🎯 Requirements

• 1+ years of experience in personal banking, financial services, and customer service • Exceptional verbal and written communication skills • Strong relationship-building mindset focused on customer trust and loyalty • Goal-oriented and motivated by measurable results • Proficient with digital tools and comfortable guiding others through technology • Ability to multitask in a fast-paced, customer-centric environment • High school diploma or equivalent required • Experience supporting digital banking platforms or fintech products preferred • Bilingual in English and Spanish preferred • Familiarity with CRM, digital onboarding, or core banking systems preferred • Dedicated workspace within the home and high-speed internet required • Ability to work remotely and independently • Ability to collaborate and work with a team • Ability to prioritize duties, work under time constraints, handle multiple tasks, and adapt to changing priorities • Ability to follow policies and procedures and maintain accuracy

🏖️ Benefits

• Part-time employment • 100% remote work • Dedicated workspace within the home • High-speed internet requirement for remote work • Ongoing training and development • Cross-training on ITMs and digital product support