Customer Success Associate, Part-Time, Weekends

🔥 15 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

WebsiteLinkedInAll Job Openings

10,000+ employees

👥 B2C

🛒 Retail

👗 Fashion

B2C • Retail • Fashion

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) is a leading lifestyle products and services company that operates a diverse portfolio of global consumer brands. The company focuses on retailing clothing, accessories, and home goods through its various brands, which include Urban Outfitters, Anthropologie, Free People, and Nuuly. URBN is committed to responsible sourcing and creating an inclusive environment, reflecting its dedication to social impact and customer engagement.

📋 Description

• Deliver frontline Tier 1 customer support • Respond to customer inquiries via chat or email • Provide accurate information on services and policies • Resolve routine issues including subscription status updates, refund requests and billing inquiries • Escalate complex cases to higher-level support when necessary • Follow leadership guidance when appeasing customers • Communicate with new and potential customers and guide them through the shopping experience • Answer order questions • Collect and share customer feedback with external teams • Report to the Customer Success Supervisor

🎯 Requirements

• Experience in customer service or related role • Passion for and understanding of the URBN brands, customers and product • Consistently stable internet connection • Availability to work Friday, Saturday and Sunday, 9am–5pm EST • Part-time temporary employment

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off (PTO) • Generous employee discounts • Retirement savings • Anti-harassment training for managers and employees