Customer Success Lead

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Millennium Physician Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

👥 B2C

🧘 Wellness

Healthcare • B2C • Wellness

Millennium Physician Group is one of the largest physician-led healthcare provider organizations in Florida, operating more than 200 locations and over 900 clinicians. The group provides primary care, numerous medical specialties, walk-in and urgent care clinics, virtual care/telehealth services, and patient-facing tools like a patient portal and mobile app for scheduling, billing, and medical records access. Millennium focuses on coordinated, patient-centered clinical care across a broad range of specialties.

📋 Description

• Lead strategic management of assigned accounts, driving customer satisfaction and optimizing total cost of care outcomes • Develop executive relationships with executive sponsors • Address and resolve customer-blocking issues with internal partners • Proactively identify and mitigate risks for high-priority customers • Align internal stakeholders, including executive sponsors • Develop comprehensive renewal strategies demonstrating value from digital and advanced primary care capabilities • Identify and capitalize on growth opportunities through additional services and ecosystem partnerships • Leverage Voice of the Customer insights to influence product development and enhancements across Commercial, Medicare, and Medicaid markets • Oversee Customer Health Scores, retention metrics, and other key performance indicators • Collaborate with sales, data and analytics, executives, and Customer Success peers

🎯 Requirements

• BS in Business or Healthcare Administration required • MBA preferred • Minimum 8+ years in client-facing leadership roles • Direct experience in value-based care and health plans • Experience with benefits consultants and health benefits ecosystems • Experience with large/complex customers • Strong critical thinking and ability to use data and insights to identify trends and risks • Excellent presence and communication skills at all levels of the client organization • Strong leadership, strategic thinking, and problem-solving skills • Ability to thrive in a collaborative, high-growth environment • Passion for changing healthcare

🏖️ Benefits

• Base salary range of $108,466.00 to $162,698.00 • Equal Employment Opportunity employer • Application and interview accommodations available upon request