Support Specialist, Geographic Information Systems (GIS)

Job not on LinkedIn

🕒 September 15

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗺️ GIS

👻 Ghost score 24%

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Milsoft Utility Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

🤝 B2B

☁️ SaaS

⚡ Energy

B2B • SaaS • Energy

Milsoft Utility Solutions is a software company that provides integrated engineering, operations, outage management, and customer information systems for utility providers. Their platform includes GIS and field engineering tools, outage and storm management, contingency and engineering analysis, enterprise accounting and utility billing (CIS), meter data management/AMI support, work and financial management, and communications solutions such as IVR and automated customer service. Milsoft offers both on-premise and hosted solutions and integrates with best-of-breed partners to help utilities plan, operate, and communicate with customers more reliably and efficiently.

📋 Description

• Provide frontline technical support to Milsoft customers • Install, troubleshoot, resolve problems, and maintain GIS and staking products and services • Resolve technical support inquiries through remote troubleshooting and diagnostics • Advise customers on system settings and configurations that improve software performance and user experience • Convert customer concerns and requests into detailed tickets with reproduction steps for the Development team • Translate operational and system processes into clear instructions and knowledge articles • Document all customer interactions in a support ticketing system • Adapt to new technologies and software functionality changes through continuous product release cycles • Uphold Milsoft’s values and philosophy relating to ethics, integrity, and corporate responsibility • Perform other assigned duties

🎯 Requirements

• Bachelor’s degree in GIS, Geography, Electrical Engineering, Computer Science, or Information Technology (or equivalent experience/certification) • Proficiency in Esri ArcGIS Desktop/Pro required • Experience with ArcGIS Online is a plus • Understanding of coordinate systems and spatial file formats, including Shapefiles, Geodatabases, and GeoJSON • Familiarity with MultiSpeak or CIM standards for utility data integration is preferred • Experience with Python (ArcPy) or SQL queries for data management • Knowledge of cloud-based spatial data or Enterprise Geodatabases (SDE) is a plus • Effective verbal and written customer communication • Ability to provide support in a 24/7 environment, including after-hours on-call support • Ability to travel as required

🏖️ Benefits

• Salary/exempt/full-time classification • Remote work arrangement • After-hours on-call support time • Some travel associated with the role

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