Senior Product Manager, Enterprise Experience

🔥 24 minutes ago

🇺🇸 United States – Remote

💵 $130k - $183k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Mindbody

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $500M Private Equity Round on 2021-10

Healthcare • Consulting • Marketing

Mindbody is a leading software provider specializing in solutions for fitness, wellness, and beauty businesses. Their platform offers scalable and flexible tools that help business owners manage classes, appointments, and various services. They provide a comprehensive suite of products including business management software, consumer-facing applications, and a range of integrations to support business growth. Mindbody is dedicated to fostering community through diversity and inclusivity and offers resources for developers, educators, and business owners. With a focus on personalized experiences and data-driven insights, Mindbody aims to enhance the way individuals experience wellness and beauty services.

📋 Description

• Own product strategy, roadmap, and execution for core multi-studio platform capabilities • Define how locations within enterprise and franchise networks are modeled, connected, and managed • Lead cross-studio data relationships, synchronization rules, and inheritance models • Build site-to-site navigation and corporate-facing experiences for enterprise operators • Establish scalable cross-studio permissions and access-control models • Own product requirements for franchise-fee calculations, reciprocity fees, revenue splits, and cross-studio transfers • Ensure financial and transactional capabilities are accurate, auditable, resilient, and able to handle enterprise-scale edge cases • Modernize legacy multi-location infrastructure while balancing migration risk, backward compatibility, and business continuity • Develop rollout, migration, and adoption strategies for established enterprise customers • Partner with Engineering and Design to translate complex platform concepts into usable customer experiences • Collaborate with Solutions Architecture, Customer Experience, Payments, and other domain teams • Engage enterprise customers and internal stakeholders to understand operating models, validate solutions, and communicate tradeoffs • Define success metrics, monitor platform health, and use qualitative and quantitative insights to prioritize investment • Deliver the annual operating plan while achieving zero enterprise churn

🎯 Requirements

• 5–7 years of product management experience in B2B SaaS, including ownership of complex platform or infrastructure capabilities • Direct experience building products for multi-location, franchise, or distributed enterprise businesses • Experience designing multi-location hierarchies, parent-child relationships, shared data models, or network-level behaviors • Strong understanding of complex data models, including relationships, synchronization, inheritance, overrides, and permissions • Experience with financial or transactional systems requiring calculation accuracy, reconciliation, auditability, and data integrity • Familiarity with fee calculations, revenue sharing, payment allocation, ledger-like workflows, or comparable financial machinery • Track record of modernizing legacy systems while managing migrations, backward compatibility, operational risk, and customer disruption • Experience developing platform capabilities supporting internal product teams and customer-facing workflows • Strong enterprise stakeholder management across Solutions Architecture, Customer Experience, Payments, Engineering, and customer-facing teams • Ability to translate technically complex systems into clear product decisions, requirements, and customer value • Excellent judgment balancing long-term platform architecture with near-term customer and business needs • Strong written and verbal communication skills • Highly analytical approach and comfort operating in ambiguous and operationally sensitive problem spaces

🏖️ Benefits

• Performance bonus • Benefits • Other applicable incentive compensation plans