Senior Customer Success Manager – SaaS

🕒 September 17

🐊 Florida, Illinois, +1 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

💵 $80k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 6%

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Minderest

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

📣 Marketing

📦 Logistics

💰 Seed Round on 2013-02

Consulting • Marketing • Logistics

Minderest is a leading provider of AI-powered price monitoring and price intelligence solutions for retailers and brands. With over 10 years of experience, the company offers expertise in competitor price monitoring, dynamic pricing, and market sales tracking. Minderest's platform supports retailers globally by monitoring prices in any country, language, or currency, leading to significant revenue increases and impressive ROI for its clients. Their innovative solutions empower businesses to make informed decisions across various departments, including marketing, sales, and finance.

📋 Description

• Own a portfolio of strategic enterprise accounts end to end • Build long-term relationships with pricing, e-commerce, and category leaders up to C-level • Detect retention risks and execute save plans before renewal impact • Identify and drive upsell and cross-sell opportunities with Sales AEs • Lead onboarding and platform adoption to ensure fast time-to-value • Run business reviews, workshops, and executive training sessions • Build and present performance reports using analytics and BI tools • Maintain accurate account data in HubSpot • Improve playbooks and workflows and uphold service delivery standards • Partner with Sales, Marketing, Product, and Operations • Drive engagement, adoption, retention, and expansion across North American enterprise accounts • Act as a strategic advisor connecting platform usage to clients' commercial objectives

🎯 Requirements

• 5+ years in Customer Success, Account Management, or similar client-owning roles in B2B SaaS • Full professional proficiency in English • Bilingual English/Spanish ideal; strong professional proficiency in Spanish is a plus • Track record of retention and expansion results in enterprise accounts, including renewals, upsell, and NRR • Strong analytical skills and comfort using data and BI tools • Proficiency with modern CRM and customer tools; HubSpot preferred • Proficiency with Google Workspace • Excellent communication and presentation skills, including C-suite meetings and webinars • Experience in retail technology, e-commerce, pricing, or competitive intelligence solutions is nice-to-have • Hands-on experience implementing SaaS platforms with enterprise clients is nice-to-have • Familiarity with Gen AI tools applied to customer workflows is nice-to-have • Based in the US East Coast time zone; Florida preferred, or Texas, Georgia, or Illinois • Background checks and verification of professional references

🏖️ Benefits

• $11,500 on-target bonus • Additional bonus tied to the department's strategic objectives, with upside for overachievement • Up to 37 Paid Days Off per Year • 15 Paid Vacation Days from day one, increasing by 1 additional vacation day after each completed year of service (up to 20 Paid Vacation Days after 5 years) • 11 Paid Company Holidays • 5 Flexible PTO Days for illness, medical appointments or personal matters • 1 paid day off each year on your company anniversary date • 1 additional paid day off for every business trip requiring an overnight stay • Up to 12 weeks of paid parental support for all new parents, including 8 weeks of fully paid parental leave and an optional paid 4-week Return-to-Work Program • Up to $650/month Healthcare Reimbursement (ICHRA) • Flexible work schedule • Annual budget for training • Optional hybrid via co-working space • Work equipment provided, including computer, monitor, keyboard, mouse, and headphones • Diverse, international, and fast-growing organization • Equal opportunity workplace with Equality and LGBTQ+ Plan

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