Medication Line Specialist

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🔥 0 minutes ago

🌵 Arizona, Texas – Remote

🌵 Arizona – Remote 🤠 Texas – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

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Mindpath Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Mindpath Health is a provider of mental health services, offering both in-person and online psychiatry and therapy for individuals of all ages. The company focuses on patient-centered care, providing tailored treatments for various mental health conditions such as depression, anxiety, and ADHD. Mindpath Health also offers specialized services like Transcranial Magnetic Stimulation (TMS) and Mindpath College Health, aimed at college students and staff. With a commitment to accessibility, they accept most commercial insurance plans and provide a user-friendly scheduling system for new and existing patients.

📋 Description

• Serve as a primary contact for patients regarding medication inquiries, triaging calls, portal messages, and internal requests with empathy and urgency • Support clinicians in managing medication therapies, including reconciliation and adherence support • Coordinate follow-up appointments with clinicians and front office teams to maintain continuity of care • Facilitate prior authorizations by gathering documentation, completing forms, and communicating with payers and pharmacies • Monitor and triage clinician inboxes during absences, resolving routine matters and escalating urgent issues appropriately • Identify barriers to medication access and collaborate with clinicians, pharmacies, and insurers to find solutions • Educate patients on refill policies, side effects, and treatment-plan adherence • Document all interactions using SBAR in a timely and accurate manner • Collaborate with clinicians, pharmacists, and third-party partners to support integrated care delivery • Use de-escalation techniques to support emotionally distressed patients and assist with crisis response protocols when needed • Participate in special projects and perform additional duties as assigned

🎯 Requirements

• 1+ year of experience as a Certified Medical Assistant (CMA), EMT-B, or Pharmacy Technician • 1+ year of experience managing prescription refill requests • Excellent written and verbal communication with a strong customer service mindset • Working knowledge of pharmacology, medication therapies, and insurance authorization processes • Familiarity with SBAR documentation and communication standards • Proficiency with electronic health records (EHR) and healthcare software • Strong interpersonal skills with patients, clinicians, and external partners • Ability to de-escalate difficult situations and maintain a calm, supportive environment • Exceptional organizational and time management skills with the ability to prioritize effectively in a fast-paced setting

🏖️ Benefits

• Medical, Dental, and Vision coverage • Employee Assistance Program (EAP) • Life & Long-Term Disability Insurance • 401(k) with employer match • Paid time off starting at 15 days per year • Paid parental leave • Tuition reimbursement