Director, Account Management

Job not on LinkedIn

🕒 August 26

🇨🇦 Canada – Remote

💵 $165k - $205k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Minga London

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

Minga London is a UK-based alternative fashion brand and online retailer offering edgy, subculture-inspired clothing, footwear and accessories for a young, style-conscious audience. The site features categories like tops, denim, hoodies, knitwear, dresses, swimwear and accessories, editorial content (Mingazine), and promotions such as free shipping over a threshold, buy-now-pay-later, and a newsletter. Minga London operates primarily as a direct-to-consumer eCommerce storefront focusing on trend-driven, niche fashion collections and seasonal drops.

📋 Description

• Own Minga's post-sale commercial motion, including retention, expansion, and customer health • Lead and develop two Account Management Managers • Set direction and performance standards for the Account Management function • Build ownership, proactivity, and commercial accountability across the team • Support management-layer recruitment and build succession depth • Allocate resources as the customer base and growth targets evolve • Own company GRR and NRR targets and set post-sale delivery strategy • Design and maintain customer segmentation and resource allocation models • Build early-warning and intervention systems for churn risk • Develop upsell and expansion playbooks with the Director of Sales • Lead business reviews and QBR programs • Own the advocacy and reference pipeline • Represent the customer voice to executives and Product • Partner cross-functionally with Sales, Marketing, Customer Experience, Implementation, and Product • Report GRR, NRR, health trends, churn analysis, and team performance to the executive team • Establish current-book, team-capacity, touch-model, segmentation, forecasting, and development-plan improvements

🎯 Requirements

• 5-8+ years in customer success or account management in B2B SaaS • At least 3 years leading managers or senior leaders • Proven ownership of GRR and NRR at a company level • Experience building and scaling account management organizations in a named-book, renewal-focused model • Ability to design customer segmentation models, retention programs, and expansion motions • Strong cross-functional leadership experience partnering with Sales, Product, and Marketing • Excellent executive communication skills • HubSpot or equivalent CRM and CS tooling experience • K-12 EdTech or education sector experience is a strong asset

🏖️ Benefits

• Equity • Annual compensation reviews in November • Supportive growth and autonomy • Remote work option • Opportunities for professional growth and development • People-first culture • Clear communication and mutual respect