Care Advocate, LPN / Community Health Worker – Patient Navigation

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🔥 24 minutes ago

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Mira Mace

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

Mira Mace is a patient advocacy and healthcare navigation service that connects Medicare beneficiaries and other patients with expert care advocates who manage insurance issues, pre-authorization appeals, appointment scheduling, care coordination, and medical-bill review. Advocates are reachable by text or call, create individualized care plans, and work to prevent delays, surprise bills, and gaps in care so patients can more easily access the right in-network providers and in-home support.

📋 Description

• Serve as the primary point of contact for patients after their intake visit. • Help patients understand and act on their care plan — scheduling appointments, finding in-network providers, and using their Medicare benefits. • Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications. • Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources. • Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only. • Document every patient interaction and support activity in our platform, accurately and on time. • Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.

🎯 Requirements

• One of the following: an active, unrestricted LPN/LVN license in good standing; a Community Health Worker (CHW) certification; or equivalent community health / patient-navigation experience. • 2+ years of patient- or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, community health work, or similar). • Working knowledge of the U.S. healthcare system and Medicare. • Comfort working independently, managing a caseload, and maintaining strong documentation. • Reliable computer, internet, and a quiet space for patient calls. • Preferred: Experience supporting older adults or patients with complex or serious illness. • Preferred: Familiarity with Medicaid and other public programs. • Preferred: Bilingual — Spanish, Mandarin, or another language common among Medicare patients.

🏖️ Benefits

• This is not a benefitted role. • As an independent contractor, you are responsible for your own taxes.