
1 - 10 employees
Founded 2025
💼 Consulting
🛡️ Insurance
📦 Logistics
Consulting • Insurance • Logistics
Mira Mace is a patient advocacy and healthcare navigation service that connects Medicare beneficiaries and other patients with expert care advocates who manage insurance issues, pre-authorization appeals, appointment scheduling, care coordination, and medical-bill review. Advocates are reachable by text or call, create individualized care plans, and work to prevent delays, surprise bills, and gaps in care so patients can more easily access the right in-network providers and in-home support.
🔥 15 hours ago
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1 - 10 employees
Founded 2025
💼 Consulting
🛡️ Insurance
📦 Logistics
Consulting • Insurance • Logistics
Mira Mace is a patient advocacy and healthcare navigation service that connects Medicare beneficiaries and other patients with expert care advocates who manage insurance issues, pre-authorization appeals, appointment scheduling, care coordination, and medical-bill review. Advocates are reachable by text or call, create individualized care plans, and work to prevent delays, surprise bills, and gaps in care so patients can more easily access the right in-network providers and in-home support.
• Serve as the first person new Mira Mace patients speak with • Call new signups back quickly and answer return calls from patients • Learn about patients’ healthcare needs and explain how Mira Mace’s care works and how Medicare covers it • Book patients’ first doctor visits during the call • Listen, confirm Medicare and plan details, explain services in plain language, and secure a booked visit • Follow up by phone and text with patients who did not answer or were not ready • Document every conversation in the platform • Flag urgent needs to the care team • Work approximately six hours daily on patient phone conversations
• Active LPN/LVN or RN license, or Community Health Worker (CHW) certification, or 2+ years speaking directly with patients or health-plan members • Located in the United States • Working knowledge of Medicare, including Original Medicare vs. Medicare Advantage, Part B, and supplemental plans • Comfort with a high volume of phone conversations, measured on booked visits rather than calls made • Reliable computer and internet connection • Quiet, private space for patient calls and handling protected health information • Preferred: experience in a healthcare call center, patient access, or enrollment role • Preferred: familiarity with Medicaid and other public programs • Preferred: bilingual Spanish or another language common among Medicare patients
• Option to convert from 1099 independent contractor to W-2 employment after a 3-month probation period • Flexible scheduling: choose consistent Monday–Friday blocks totaling at least 20 hours/week, up to 40 hours/week • Compensation for approved service time, including patient calls, documentation, and required administrative communications
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