Director, Client Management – Growth

🔥 12 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Full Time

🔴 Lead

📈 Growth Marketing

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Own end-to-end renewal and expansion performance for managed services, ensuring exceptional net revenue retention and reduced churn. • Design and implement structured playbooks for renewals and expansions, with a focus on value realization and outcome-based strategies. • Drive upsell and cross-sell processes closely tied to client adoption, growth roadmaps, and executive-level alignment. • Lead, coach, and develop a high-performing client management team focused on delivering best-in-class customer experiences. • Foster long-term trusted partnerships with clients through effective stakeholder engagement and proactive risk management. • Collaborate cross-functionally to align customer strategies with internal delivery, product, and financial goals. • Perform other duties as may be required consistent with the purpose of this role.

🎯 Requirements

• Proven track record in driving renewals, expansions, and net revenue retention within IT managed services or SaaS environments. • Experience managing strategic enterprise accounts and building strong C-level relationships. • Strong leadership skills with prior experience developing and mentoring account management or client success teams. • Deep understanding of revenue growth strategies, value-based client engagement, and adoption-focused activities. • Excellent analytical, negotiation, and communication skills in a fast-paced, global business environment. • Ability to work cross-functionally and collaboratively across multiple departments and stakeholders. • Bachelor’s degree or higher in Business, Technology, or a related field.

🏖️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 25% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.