Principal AI Strategist

🔥 38 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🔴 Lead

🤖 Artificial Intelligence

👻 Ghost score 25%

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Serve as a trusted advisor to customer experience, contact center, and technology leaders on AI strategy and adoption • Assess client environments and identify AI-driven improvement opportunities across customer service, agent experience, workforce optimization, and operational performance • Develop AI roadmaps, business cases, and value realization frameworks aligned with client objectives and measurable outcomes • Lead executive workshops, demonstrations, and strategy sessions translating emerging AI capabilities into practical business applications • Guide the definition of AI use cases involving virtual agents, agent copilots, analytics, automation, and agentic AI solutions • Partner with clients, platform vendors, and internal delivery teams to ensure successful execution of AI initiatives and strategic alignment • Perform other duties reasonably required in alignment with the role's purpose

🎯 Requirements

• 10+ years of experience in contact center operations, consulting, customer experience transformation, or CCaaS solution leadership • At least 3 years leading AI, automation, or conversational AI initiatives • Strong executive communication and stakeholder management skills • Ability to influence senior business and technology leaders • Experience developing AI strategies, business cases, operating models, and implementation roadmaps that deliver measurable business value • Knowledge of contact center platforms and AI technologies, including CCaaS solutions, generative AI, conversational AI, and intelligent automation • Understanding of large language models, retrieval-augmented generation (RAG), AI agents, governance, and responsible AI practices • Ability to evaluate technology options objectively and provide vendor-neutral recommendations aligned with client goals • Bachelor's degree in Business, Technology, Engineering, or a related field • Advanced degree or relevant certifications are preferred

🏖️ Benefits

• Work From Anywhere Culture: flexibility that comes with remote work • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Collaboration on impactful projects for top global clients • Inclusive and supportive work environment • Open communication • Regular team-building company social events • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality • Equal opportunity employment

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