Senior Operations Research Engineer

🔥 2 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟠 Senior

📚 Research Engineer

👻 Ghost score 25%

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Research, design, and develop optimization models for contact center workforce planning, scheduling, and resource allocation • Design and implement the schedule optimization engine using OR-Tools/CP-SAT • Own the constraint model end to end by formalizing business rules into a solvable, maintainable model • Build a production-grade solver as a service within the WFM platform that meets latency targets for real forecast group volumes • Define and validate schedule quality metrics, including coverage attainment, constraint violations, solve time, and solution stability across re-solves • Instrument the service so quality can be monitored in production • Build and execute tests and validation of optimization algorithms for performance, scalability, and accuracy • Collaborate with architects and engineering teams to integrate optimization models into an enterprise-grade optimization engine • Partner with workforce-planning and real-time-analyst stakeholders to validate that generated schedules are operationally usable • Communicate and present findings, methodologies, and results to engineering and business stakeholders

🎯 Requirements

• 6+ years of professional experience designing and implementing optimization solutions in production environments • Hands-on production experience with OR-Tools (CP-SAT), or a comparable constraint-programming / mixed-integer-programming solver • Strong foundation in linear programming, integer programming, or stochastic optimization • Direct experience modeling and solving workforce or resource scheduling problems • Experience working with large datasets and solving large scale optimization problems • Proficiency in Java, Python, or C++ • Experience translating complex business requirements into mathematical models and optimization objectives • Strong software engineering skills with the ability to build production-ready services and validation frameworks • Strong analytical, problem-solving, and communication skills • Working knowledge of WFM domain • Experience building optimization solutions for workforce planning, scheduling, logistics, transportation, or resource allocation • Knowledge of forecasting and decision-support systems • Experience with cloud platforms such as AWS, GCP, or Azure • Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot

🏖️ Benefits

• Health insurance • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Collaboration on impactful projects for top global clients • Inclusive and supportive work environment • Regular team-building company social events

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