Enterprise Services Architect

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏛️ Architect

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Mitel

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

📡 Telecommunications

🏢 Enterprise

☁️ SaaS

Telecommunications • Enterprise • SaaS

Mitel is a global leader in business communications, providing a comprehensive range of communication and collaboration solutions tailored to the needs of businesses across various industries. Mitel offers unified communications that can be deployed on-premise, via private cloud, public cloud, or hybrid solutions. They specialize in contact center solutions, business phone systems, collaboration tools, and integrational apps to enhance productivity and customer experience. Mitel's services are designed to simplify business communications, ensuring security, compliance, and resiliency, particularly in mission-critical and vertical solutions. Their AI-assisted platform, Mitel CX, aims to create faster and more personalized customer interactions. With a strong focus on industries like healthcare, financial services, government, hospitality, and education, Mitel supports enterprises of all sizes with flexible and secure communications solutions.

📋 Description

• Partner with enterprise sales, pre-sales engineers, and delivery teams to define and design tailored service solutions (Professional and Managed Services) for large, complex customer environments • Lead the services discovery process, identifying customer objectives, technical requirements, and operational constraints • Architect comprehensive services proposals that include deployment, migration, integration, adoption, and lifecycle management components • Design Managed Services models that include monitoring, proactive maintenance, optimization, and ongoing technical management • Build detailed Statements of Work (SOWs), service definitions, and solution blueprints that align with customer expectations and internal delivery capabilities • Collaborate with Product Management and Operations to standardize and scale repeatable service offerings while maintaining flexibility for customization • Provide subject matter expertise during customer presentations, executive reviews, and proposal negotiations • Ensure service solutions are technically sound, financially viable, and operationally deliverable • Serve as a trusted advisor to enterprise customers, guiding them through service transformation and managed services adoption • Maintain a deep understanding of industry trends, frameworks (ITIL, ISO, etc.), and emerging technologies to ensure service innovation and competitive differentiation.

🎯 Requirements

• 8+ years of experience in Services Architecture, Solution Architecture, or Professional Services design within enterprise technology • Proven track record designing complex Professional and Managed Services for large enterprise customers • Strong understanding of unified communications, collaboration, networking, or cloud infrastructure • Experience building detailed SOWs, service catalogs, and pricing models for enterprise-scale service delivery • Demonstrated ability to work cross-functionally with Sales, Engineering, and Delivery teams • Excellent communication, presentation, and customer-facing skills — comfortable interacting with both executives and technical stakeholders • Strong financial and business acumen with experience balancing customer value and delivery margin • Bachelor’s degree in related field or equivalent work experience • Preferred: Technical certifications in cloud platforms (AWS, Azure, Google Cloud) or related enterprise systems

🏖️ Benefits

• Affordable Medical, Dental, Vision, Life and Disability Insurance • Matching 401(k) plan • Paid time off (holiday, vacation and sick) • Employee Assistance Program • Reward and Recognition Programs