Associate Customer Support Specialist

🕒 June 26

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Miter

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

👥 HR Tech

🏗️ Construction

SaaS • HR Tech • Construction

Miter is the leading provider of HR, payroll, time-tracking, scheduling, and compliance software specifically designed for contractors in the construction industry. Their comprehensive platform offers solutions for onboarding, attracting, and retaining employees, managing construction payroll with prevailing wages and union rates, and ensuring compliance on public works projects. Miter's cloud-based tools enable simplified time-tracking, expense management, and workforce scheduling, enhancing productivity and efficiency for construction companies. The platform also integrates seamlessly with other systems, offering certified payroll and fringe benefit reports, job costing, and vendor management solutions. Contractors of all sizes rely on Miter to manage their teams, projects, and payments with precision and ease.

📋 Description

• Work the general support queue, resolving Tier 1 cases across payroll, taxes, HR, and benefits • Ramp quickly on Miter's product, ticketing tools, and knowledge base • Shadow Specialists early, then resolve tickets independently within weeks • Use troubleshooting frameworks and internal resources to diagnose issues and provide clear, empathetic responses • Follow up proactively and loop in Specialists when needed • Develop a product specialization over time • Contribute to team SLAs and handle 60–70% of assigned tickets without escalation by month two

🎯 Requirements

• 0–2 years in a customer-facing role such as support, success, retail, hospitality, or similar • Track record of ramping quickly on a complex product or domain • Comfortable in a fast-paced, ticket- or queue-driven environment • Able to manage multiple open cases without dropping the ball • Proficient navigating modern SaaS tools • Comfortable using a help desk or ticketing system such as Pylon, Zendesk, Intercom, Front, or similar • Can follow a troubleshooting framework and use a knowledge base to diagnose issues independently • Coachable and able to take feedback well • Asks for help before getting stuck • High ownership and proactive follow-through • Empathetic and patient with frustrated customers • Curious about the construction industry and customers' operational reality • Legally authorized to work in the United States • Must not require Miter to sponsor an immigration case in order to be employed

🏖️ Benefits

• Competitive salary, commission, and equity packages • Comprehensive medical, dental, FSA, and vision plans • Company-matched 401(k) contributions • Flexible PTO • Generous 16-week paid parental leave for all parents, including adoptive and foster parents • Annual educational allowance for external professional development • Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs • Company-wide and team-specific off-sites • Travel for onboarding, company-wide, and team-specific off-sites