Associate Customer Support Specialist

🕒 June 26

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 48%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miter

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

👥 HR Tech

🏗️ Construction

SaaS • HR Tech • Construction

Miter is the leading provider of HR, payroll, time-tracking, scheduling, and compliance software specifically designed for contractors in the construction industry. Their comprehensive platform offers solutions for onboarding, attracting, and retaining employees, managing construction payroll with prevailing wages and union rates, and ensuring compliance on public works projects. Miter's cloud-based tools enable simplified time-tracking, expense management, and workforce scheduling, enhancing productivity and efficiency for construction companies. The platform also integrates seamlessly with other systems, offering certified payroll and fringe benefit reports, job costing, and vendor management solutions. Contractors of all sizes rely on Miter to manage their teams, projects, and payments with precision and ease.

📋 Description

• Work the general support queue and resolve Tier 1 cases across payroll, taxes, HR, and benefits • Support customers through phone, email, and ticket channels • Ramp quickly on Miter’s product, ticketing tools, and knowledge base • Shadow Specialists initially and resolve tickets independently within weeks • Diagnose issues using troubleshooting frameworks and internal resources • Ask clarifying questions and provide clear, empathetic responses • Follow up proactively and involve Specialists when needed • Develop a product specialization over time • Contribute to team SLAs and handle 60–70% of assigned tickets without escalation by month two

🎯 Requirements

• 0–2 years in a customer-facing role, including support, success, retail, hospitality, or similar • Must be located in or able to work PST hours; MST is acceptable if willing to work PST hours • Track record of ramping quickly on a complex product or domain • Ability to support customers through phone, email, and ticket channels • Comfortable in a fast-paced, ticket- or queue-driven environment and managing multiple open cases • Proficient navigating modern SaaS tools • Comfortable using a help desk or ticketing system such as Pylon, Zendesk, Intercom, Front, or similar • Able to follow troubleshooting frameworks and use a knowledge base independently • Coachable and willing to ask for help • High ownership and proactive follow-up • Empathetic and patient with frustrated customers • Curiosity about the construction industry and customers’ operational reality

🏖️ Benefits

• Competitive salary, commission, and equity packages • Comprehensive medical, dental, FSA, and vision plans • Company-matched 401(k) contributions • Flexible PTO • Generous 16-week paid parental leave for all parents, including adoptive and foster parents • Annual educational allowance for external professional development • Snacks, coffee, lunch, and commuter benefits for in-office employees • Company-wide and team-specific off-sites