Senior Operations Specialist – EH&B Reporting & Governance

Job not on LinkedIn

🔥 56 minutes ago

🦀 Maryland, South Carolina, +1 more states – Remote

🦀 Maryland – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote

💵 $56.1k - $104.7k / year

⏰ Full Time

🟠 Senior

🎲 Risk

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Marsh McLennan

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1871

💸 Finance

Finance • Consulting • Insurance

Marsh McLennan is a leading professional services firm that operates in the areas of risk, strategy, and people. With over 85,000 employees worldwide, the company encompasses four main businesses: Marsh, offering insurance broking and risk management; Guy Carpenter, providing reinsurance and capital strategies; Mercer, specializing in health, wealth, and career consulting; and Oliver Wyman, focusing on strategy, economic, and brand consulting. Marsh McLennan is committed to fostering an inclusive culture, empowering its employees, and delivering innovative solutions to clients globally.

📋 Description

• Provide administrative and reporting support for offshore initiatives • Manage offshoring projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations • Monitor service performance against the SLA/KPIs, and review/“challenge” the reporting and results • Track and report issues, trends, and outcomes from monitoring activities to the appropriate senior management • Prepare management information and governance reporting, including escalation protocols for risks • Collaborate with cross-functional teams to identify opportunities for process improvements and efficiently resolve operational issues • Manage and respond to ongoing client or stakeholder requests, escalations, and ensuring timely resolution and maintaining high levels of customer satisfaction • Continuously monitor system and process performance, implementing enhancements to optimize efficiency and effectiveness • Provide system access administrative support

🎯 Requirements

• College Degree or equivalent education, training and work-related experience • Life & Health Insurance License • Employee Health and Benefits experience • Offshore Operations experience • Highly effective written and verbal communication skills • Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products • Ability to work without direct supervision

🏖️ Benefits

• Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Hybrid Work • Charitable contribution match programs • Stock purchase opportunities