Senior Service Designer

Job not on LinkedIn

🔥 13 hours ago

🌵 Arizona, California, +21 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $120k - $139.5k / year

⏰ Full Time

🟠 Senior

✍️ Designer

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MO Studio

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏛️ Government

💼 Consulting

Government • Design • Consulting

MO Studio is a Service-Disabled Veteran-Owned Small Business that collaborates with government leaders to modernize and transform customer and employee experiences through human-centered design. The company helps simplify complex challenges by delivering scalable digital solutions and culture transformation strategies. MO Studio specializes in CX strategy, product management, research, design, delivery, and measurement, emphasizing improved customer satisfaction and trust. Additionally, it offers education and training to aid in organizational transformation while minimizing risk and cost.

📋 Description

• Lead complex, cross-functional engagements aligned to end-user outcomes, stakeholder impact, and client objectives • Apply mixed-method discovery approaches to uncover insights about systems, business processes, and people • Translate research insights into actionable opportunities • Collaborate with product managers, data scientists, engineers, and cross-functional partners • Identify and address risks, dependencies, and opportunities affecting delivery quality or program outcomes • Leverage AI and emerging technologies to solve problems and deliver services responsibly • Build and nurture relationships with key client stakeholders • Facilitate sensemaking, validate assumptions, and socialize insights • Act as the primary contact for service design matters and present and defend service design decisions • Align stakeholders around priorities and build holistic understanding of problem spaces • Contribute to company, strategic, and growth initiatives beyond the assigned program • Share insights across MO regarding customers, markets, emerging practices, and opportunities • Contribute service design expertise to proposals and new business pursuits • Identify and develop opportunities that strengthen customer relationships, expand existing work, and create new business • Help define best practices and support team growth without formal people-management responsibilities

🎯 Requirements

• 5+ years of industry experience in service design, UX design, research, or a related field • Demonstrated expertise leading complex service design engagements • Ability to apply service design methods, systems thinking, and strategic thinking to complex, ambiguous problem spaces • Track record of delivering complex, high-impact work that creates measurable value for customers and end users • Ability to establish a high bar for quality and shape approaches and methodologies • Ability to build strong client relationships and lead effective communications • Ability to understand and visualize complex relationships among people, processes, technology, organizations, and broader ecosystems • Experience working effectively with product, engineering, data, research, and other disciplines in agile environments • Ability to understand contributions to client outcomes, company objectives, growth, and organizational priorities • Demonstrated ability to identify and implement responsible AI-enabled approaches • Ability to manage multiple priorities and operate effectively in dynamic and ambiguous environments • High standards for craft, collaboration, customer experience, and mission impact • Willingness to address difficult delivery, client, or team issues directly and constructively • Ability to drive team problem-solving, seek diverse perspectives, and build understanding of customer, mission, and system context • The contract this position supports requires US Citizenship • Applicants must currently reside in AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, ME, NC, NJ, NM, NV, NY, OR, PA, TX, UT, VA, WA, or WI • Experience working with the federal government (VA experience preferred) • Familiarity with data science and data engineering principles

🏖️ Benefits

• Competitive compensation commensurate with experience • Meaningful opportunities for career growth and learning • Comprehensive health coverage (medical, dental, and vision) • 401(k) with company match • Unlimited Paid Time Off (PTO) • Company-sponsored short- and long-term disability, plus life insurance • Company-sponsored parental leave • Dynamic, high-trust environment with a diverse, mission-driven team • Fully remote work • Candidates elsewhere may travel up to 10% to support in-person collaboration