Vice President, Client Management

🔥 6 hours ago

🇺🇸 United States – Remote

💵 $216.3k - $270.4k / year

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 0%

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Modern Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $74M Series D on 2021-02

Consulting • Marketing • Healthcare

Modern Health is a comprehensive mental health care platform that provides a global standard for equitable services worldwide. They offer a wide range of mental health support for employees, family care, and healthcare providers through self-guided tools and crisis care, aiming to boost productivity and prevent burnout. Modern Health partners with employers, consultants, and health plans to integrate mental health benefits into the workplace, addressing long-term needs, reducing absenteeism, enhancing operational efficiency, and improving well-being. Their evidence-based solutions cater to a wide array of mental health concerns, promoting personalization and accessibility to culturally centered care globally.

📋 Description

• Lead a team of 5-8 high-performing client managers/account directors responsible for the largest client accounts • Develop executive relationships with portfolio clients as an executive sponsor • Co-lead deployment of the Value Management client methodology across the Client Management organization • Represent Client Management on key functional teams such as Marketing and Pricing • Build and manage relationships with Benefit Managers, HR Executives, consultants, and other global stakeholders • Partner with and support sales initiatives by representing the Client Management organization • Use financial acumen and data to make recommendations for strategic positioning and growth • Lead the growing Global team and refine its forward-looking strategy • Drive client satisfaction and retention across Modern Health’s client base • Drive value realization and storytelling initiatives across the client portfolio

🎯 Requirements

• 20-25+ years of high performance in client/account management/consulting roles, with growing responsibility across organizations and ultimate experience leading P&Ls and/or jumbo market and global client relationships and teams • Healthcare or benefits consulting/administration experience is preferred • Proven success strategically and autonomously managing a team and driving results across a matrixed organization • Immigration sponsorship is not available; applicants must maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations • Fluency in English is required; additional languages are a plus • Proven track record of leading teams and account portfolios to achieve strong retention, adoption, renewal, and expansion outcomes, including closing large and complex expansion opportunities • Skilled at developing and operationalizing account strategies that maximize customer value, strengthen executive alignment, and drive sustainable revenue growth • Ability to build trusted relationships with senior client stakeholders and position the team as a strategic advisor • Experience leading high-stakes client conversations, coaching objection handling, and overseeing complex negotiations • Executive-level presentation skills, including sponsoring and leading QBRs and ABRs • Ability to understand clients’ health and benefits ecosystems and consult as a thought partner • Strong problem-solving and analytical skills; ability to translate data from Salesforce, Gainsight, and Looker into strategic priorities • Ability to understand complex client business landscapes and influence executive stakeholders • Ability to build scalable operating models and processes • Flexibility and agility in fast-paced, cross-functional environments • Commitment to developing others and giving and receiving feedback • Passion for client and account management and building high-performing teams • Alignment with Modern Health’s mission and healthcare, benefits, and mental wellness goals

🏖️ Benefits

• Medical / Dental / Vision / Disability / Life Insurance • High Deductible Health Plan with Health Savings Account (HSA) option • Flexible Spending Account (FSA) • Access to coaches and therapists through Modern Health's platform • Generous Time Off • Company-wide Collective Pause Days • Parental Leave Policy • Family Forming Benefit through Carrot • Family Assistance Benefit through UrbanSitter • Professional Development Stipend • 401k • Financial Planning Benefit through Origin • Annual Wellness Stipend to use on items that promote your overall well being • New Hire Stipend to help cover work-from-home setup costs • ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more • Monthly Cell Phone Reimbursement • Full-time employees are also eligible for Modern Health's equity program