Health Navigator, Monitoring

Job not on LinkedIn

🕒 June 9

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Engaging daily with clients and teammates to build and sustain positive and productive working relationships. • Monitoring device readings, contacting clients to determine if they require further intervention or assistance. • Managing inbound calls, handling all incoming alarm signal activities and taking the appropriate action. • Making outbound calls to reach customers, emergency contacts, and Police/Fire/EMS regarding alarm activities. • Following standard operating procedures. • Verifying demographics and other related data and entering patient information into appropriate systems. • Answering routine inquiries and relaying information and messages to appropriate health professionals, agencies, departments, and other individuals or groups requiring notification. • Maintaining access to, and security of, sensitive materials. • Explaining products or services and answering questions from customers. • Maintaining accurate records of contacts, accounts, and orders. • Assisting with enrollment of new clients and supporting existing clients.

🎯 Requirements

• High School Diploma required. • Two (2) plus years of related professional or healthcare medical experience. • LPN/CNA/Medical Assistant certification preferred. • Call Center experience preferred. • Or equivalent combination of education and/or experience. • Strong analytical and problem-solving skills. • An energetic pace along with a positive attitude. • Self-motivation and the ability to work independently and with teams. • Proficient in the use of Microsoft Teams, Word, Excel, and Outlook. • Excellent oral and written communication skills. • Proficient in managing multiple tasks as the same time.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post --Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)