Retention and Recovery Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare • Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Interact with clients and client representatives via phone, email and/or mail to secure the return of company rental equipment. • Receive, investigate, and respond to customer inquiries regarding shipments, products, and complaints. • Interact with external and internal customers professionally, helpfully, and courteously. • Manage incoming phone calls and assist with inquiries. • Resolve problems by clarifying issues, researching answers, and exploring alternative solutions. • Implement solutions or escalate unresolved issues. • Answer client questions using scripted and non-scripted responses. • Record details of calls and messages. • Maintain access to and security of highly sensitive materials. • Refer client complaints to appropriate parties. • Maintain protocol information from reference materials, memos, and training sessions. • Place outbound calls to discuss returning company equipment. • Recognize, document, and alert the manager of trends in calls and communications. • Maintain detailed documentation files and update customer files. • Attempt to convert clients who lose government or third-party coverage to private-pay clients and persuade clients to reconsider cancellation. • Identify root causes and recommend process improvements. • Maintain project productivity and quality goals. • Participate in other assigned projects or duties.

🎯 Requirements

• High School Diploma or GED required. • Zero (0) plus years of experience. • Or equivalent combination of education and/or experience. • Self-motivation and the ability to work independently and with teams. • Proficient in the use of Word, Excel, Outlook, and PowerPoint. • Excellent oral and written communication skills. • Proficient in managing multiple tasks at the same time. • Ability to work flexible hours and overtime when needed. • Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post-Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)