Senior AWS Connect Engineer

Job not on LinkedIn

🔥 13 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $92.5k - $150k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare • Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Own the technical health, maintenance, and continued enhancement of Modivcare's Intelligent Virtual Assistant and supporting contact-center capabilities • Design, build, test, and maintain Amazon Connect contact flows, routing logic, prompts, queues, hours of operation, security profiles, and related configuration • Develop and support integrations between Amazon Connect, the IVA/conversational layer, and enterprise systems using AWS Lambda, APIs, event-driven patterns, and secure data exchange • Partner with product, operations, contact-center, and business teams to translate service needs and customer pain points into technical requirements and incremental releases • Troubleshoot production issues across flows, bot behavior, Lambda functions, APIs, data dependencies, and telephony/customer-experience components • Lead root-cause analysis and durable remediation • Implement change management, versioning, peer review, testing, release readiness, rollback, and production support practices • Improve observability through logging, dashboards, alerts, traceability, and service-level measures • Apply security and privacy controls including least-privilege access, secrets management, encryption, auditability, and secure API practices • Create and maintain technical documentation, runbooks, architecture diagrams, and operational knowledge • Assess new Amazon Connect and AWS capabilities and recommend adoption where they provide operational, customer, or maintainability benefits

🎯 Requirements

• 7+ years of software, cloud, contact-center, or platform engineering experience • 2+ years delivering and supporting Amazon Connect solutions in a production environment • Hands-on experience building and maintaining Amazon Connect contact flows and integrating Connect with AWS Lambda and external systems • Strong experience with one or more programming languages used for serverless development, such as Node/Javascript • Working knowledge of AWS IAM, CloudWatch, logging/monitoring, API integration, networking fundamentals, and secure cloud engineering practices • Experience with conversational AI/IVA technologies, including Amazon Lex or a comparable platform • Understanding of intent design, context/session management, error recovery, and live-agent escalation • Experience supporting customer-facing or business-critical systems, including incident response, troubleshooting, root-cause analysis, and change/release management • Ability to explain technical tradeoffs clearly to technical and nontechnical partners and work across product, operations, security, and vendor teams • Experience with Amazon Connect contact flows, queues, routing profiles, prompts, telephony configuration, agent experience, contact attributes, reporting/metrics, and security configuration • Experience with AWS serverless and integration services including Lambda, API Gateway, IAM, CloudWatch, CloudTrail, S3, DynamoDB, EventBridge/SNS/SQS, and Secrets Manager • Experience with infrastructure/configuration as code, source control, automated tests, CI/CD, environment promotion, and deployment controls • Experience with REST APIs, authentication/authorization patterns, error handling, resiliency, data mapping, and safe handling of personally identifiable or protected information

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post --Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) • Bonus eligibility based on individual and company performance