
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
🔥 0 minutes ago
🌐 United States, Nigeria, +1 more countries – Remote
⏱ Part Time
🟡 Mid-level
🟠 Senior
✍️ Content Marketing Manager
🦅 H1B Visa Sponsor
👻 Ghost score 10%
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10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
• Review and annotate music, podcasts, audiobooks, and related search scenarios • Use language expertise and cultural knowledge to understand content, context, and user intent • Listen to and evaluate audio content for relevance, context, and local cultural nuances • Research information online to verify details and support accurate evaluations • Apply project guidelines consistently and use judgment when handling nuanced or subjective content • Document findings, insights, and questions in English • Complete assigned annotation tasks within established 1–2 week project timelines across rotating project types • Incorporate feedback and escalate questions or issues when clarification is needed
• Native English proficiency • Strong understanding of Indonesian culture, language, and local content • Familiarity with Indonesian music, podcasts, audiobooks, and other digital media • Comfortable navigating audio streaming platforms on desktop and mobile devices • Experience with content annotation, rating, or evaluation, including subjective assessments and applying defined criteria consistently • Proficient with Google Workspace, particularly Google Sheets, and web-based tools and platforms • Dedicated laptop or desktop computer running Windows 11 or macOS Tahoe • Willingness to install required ModSquad security systems on computer and mobile phone • Stable broadband internet connection of 50 Mbps or higher • 8 GB RAM or greater • Good quality headset with clear audio • Chromebook is not sufficient for ModSquad projects
• Part-time project commitment of 30 hours per week • Remote work arrangement • Opportunity to work on dynamic global projects for major brands • Feedback and clarification support throughout projects
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