Support Engineer

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MONA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🏭 Manufacturing

📦 Logistics

👗 Fashion

Manufacturing • Logistics • Fashion

MONA is a clothing brand and retailer offering apparel and accessories for women and men. It appears to focus on gender-specific fashion collections and serves consumers seeking clothing options for both women and men.

📋 Description

• Serve as the primary technical responder on assigned support shifts as an L2 support engineer • Support L1 Technical Support Representatives with technical context, reproduction steps, and answers • Run technical investigations on escalated issues and ship bug fixes end-to-end • Escalate complex problems to L3 senior engineers and time-box investigations • Identify recurring issues, propose broader fixes, and suggest metrics for high-impact problems • Partner with Customer Success and Product to turn customer context into the right fix • Document findings and write knowledge-base articles • Improve the codebase through support-driven fixes • Work weekdays from 3PM–11PM ET, with on-call every other Saturday from 10AM–3PM ET

🎯 Requirements

• 5+ years of experience in an engineering or technical support role in a B2B SaaS environment • Comfortable in a modern web stack — Next.js, React, Node.js, JavaScript/TypeScript, or similar • Working knowledge of SQL and a scripting language (Python, Bash, or similar) • Hands-on with testing and monitoring tools like Postman, PostHog, CloudWatch, Sentry, or equivalents • Experience with support ticketing systems (Zendesk, Jira, Linear, or similar) • Strong written communication — able to explain a technical problem to both a customer and a senior engineer • Comfortable with shifting priorities and ambiguity in a fast-moving, dynamic startup environment • Hands-on experience with AI development tools and workflow (Cursor, Claude Code, or similar) for investigation, debugging, and shipping fixes faster

🏖️ Benefits

• Fully remote work • Stock options • Health benefits • Paid time off and vacations • Annual tech allowance • Professional development through courses, seminars, and certifications