Performance Manager, Team Lead

🕒 August 22

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motive

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🛍️ eCommerce

🚘 Automotive

☁️ SaaS

💰 $806k Seed Round on 2022-11

eCommerce • Automotive • SaaS

Motive is a provider of streamlined, high-performing dealer websites designed to enhance customer experience in the automotive industry. With a user-friendly interface, it allows dealers of various sizes to easily manage and scale their online presence. Motive offers integrated conversion tools and a vehicle discovery experience, making it a valuable solution for automotive dealerships looking to improve their digital operations.

📋 Description

• Coach and develop a team of Performance Managers • Give regular feedback on client communication, account strategy, and use of performance data • Run 1:1s and team meetings • Set goals and hold the team accountable to account health, retention, and growth targets • Onboard and train new Performance Managers, including shadowing client calls and reviewing early account plans • Partner with Senior leadership on hiring, capacity planning, and process improvements • Aggregate and prioritize client feedback and represent it to the Motive Product team • Own a reduced book of dealership accounts directly • Manage ongoing client communications, expectations, priorities, and follow-ups • Build trusted partnerships by understanding clients' goals, priorities, and business structure • Monitor client-site performance across automotive and digital KPIs • Align Motive’s solutions to client business objectives and performance goals • Drive expansion opportunities for Motive products and additional dealership-group sites • Support client onboarding and ongoing adoption of Motive’s tools and workflows • Lead application training sessions with client teams and key stakeholders • Share client feedback and performance insights with the Motive Product team

🎯 Requirements

• 4+ years of experience in customer success, account management, or consulting within the automotive industry • Experience coaching or mentoring other CSMs, formally or informally • Track record of managing a large, complex book of dealership accounts with strong retention and growth results • Experience giving direct, constructive feedback and holding a team accountable to a high bar • Superior written and verbal communication • Comfortable working with performance data, analytics, and reporting • Skilled at teaching others to use performance data, analytics, and reporting • Highly organized and able to balance personal account ownership against team leadership responsibilities • Collaborative and comfortable working cross-functionally

🏖️ Benefits

• Motive contributes 100% of the cost of employees' health, dental, and vision insurance premiums • Motive contributes 50% of the cost of dependents' health, dental, and vision insurance premiums • Remote or in-person work in Oklahoma City • Fully distributed team across the US