Client Service Specialist

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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MotivHealth

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🛡️ Insurance

🏥 Healthcare

💳 Fintech

Insurance • Healthcare • Fintech

MotivHealth is an innovative insurance company that focuses on creatively solving the high cost of healthcare. They aim to empower their members to become motivated healthcare consumers by providing a suite of integrated cost-saving solutions. Their offerings include SmartPay programs for price comparison in healthcare services and RX Assistance to reduce pharmacy costs. MotivHealth specializes in HSA-Qualified Health Plans and strives to help members grow their health savings and lower premiums, which leads to better health outcomes. Their unique approach significantly reduces annual premium increases when employers adopt smarter health plans.

📋 Description

• Serve as the day-to-day contact for assigned employer groups and broker partners • Respond to client inquiries regarding plan design, eligibility, claims processing, and benefit administration • Assist in onboarding new groups, including setup of plan documents, eligibility files, and billing processes • Research and resolve client issues related to claims, enrollment, and system discrepancies with internal departments • Monitor compliance with ERISA, HIPAA, ACA, and company policies • Support preparation of client reporting on claims utilization, cost trends, and performance summaries • Assist account managers with renewals, plan changes, and open enrollment • Maintain accurate client records in CRM and administrative systems • Collaborate with underwriting, claims, and IT teams to resolve issues and maintain data integrity • Provide process-improvement feedback to leadership to enhance client satisfaction

🎯 Requirements

• 3+ years in a client-facing service role with self-funded health insurance and/or third-party benefit plan administration experience • Firm understanding of health insurance terminology, funding styles, and health savings accounts • Exceptional problem-solving and customer service skills • Ability to manage and prioritize various cases • Effective written and verbal communication skills • Desire to solve problems quickly and communicate effectively with internal and external partners • Passion for changing the healthcare landscape and using innovation to drive better outcomes

🏖️ Benefits

• Competitive Annual Salary + 5% Annual Bonus • Affordable health, vision, and dental insurance for you and your family • Company contributes up to $2,300 to Health Savings Account annually • Wellness program that contributes money towards your HSA • Company automatically contributes 3% of salary into retirement plan • Career development and growth opportunities • Flexible Time Off • 10 paid holidays per year