Collaboration Engineer

🕒 March 26

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Encova Insurance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

👥 B2C

Insurance • Finance • B2C

Encova Insurance is an insurance company dedicated to providing comprehensive insurance solutions for both personal and commercial needs. With decades of experience in the industry, Encova Insurance offers a wide range of products including home, auto, and workers' compensation insurance, while specializing in tailored commercial packages for complex businesses. They prioritize innovation and customer service, ensuring policyholders receive the support and coverage necessary for long-term success.

📋 Description

• Provide support of the Workplace Services footprint within the Encova enterprise • Implement and support collaboration systems and solutions • Maintain a technical aptitude for technology, as it relates to collaboration environments • Build a strong technical aptitude for technology and information technology principles • Support technical project team(s) both local and remote • Provide the ability to serve as Microsoft Teams engineer, as it relates to the end user environment • Provide support for Cisco phone system and endpoints • Provide support for Genesys and WebRTC systems • Execute the completion of tasks and phases of projects and client-based collaboration system support • Participate in knowledge transfer from other workplace services associates to enhance one’s abilities to complete technical tasks • Engage in shared knowledge and provided cross training sessions with other members of the team.

🎯 Requirements

• 5+ years of IT experience preferred • Bachelor’s degree with a major in computer information systems or engineering preferred or equivalent work experience • Experience in deployment and implementation project teams procedures • IT engineering understanding, such as operating systems, Fax Solutions, servers, virtualization, cloud technologies (SaaS, IaaS, PaaS) • Experience in collaboration products, Microsoft Teams, Cisco Call Manager, Genesys and WebRTC • Effective customer service skills, including active listening, conflict resolution, decision making, and negotiation • Basic technical, analytical, and troubleshooting skills • Industry and vendor certifications a plus • Ability to lift 40 pounds and perform physical tasks related to moving and installing technology related equipment • Quick to adapt and eager to learn.

🏖️ Benefits

• Health, Dental & Vision Insurance • Company-provided life and income protection plans • Eligibility to participate in a company incentive bonus program • 401(k) Retirement Plan - 100% company match up to 7% on annual salary • Paid Time Off, Paid Holidays, and Floating Holidays • Flexible Work Arrangements - Hybrid and remote depending on the role