Customer Success Advocate

🔥 7 minutes ago

🌵 Arizona, California, +11 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $78k - $85k / year

⏰ Full Time

🟢 Junior

🗣️ Customer Advocate

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Manage a portfolio of customers within an assigned region under the guidance of the Senior Manager, Regional Customer Success • Reduce time to first value for new deployments • Move customers through increasingly advanced usage tiers • Identify risks to adoption and retention and drive mitigation plans • Surface expansion and cross-sell opportunities based on usage and outcomes • Build and maintain trusted relationships with operational leadership and end users • Lead onboarding, QBRs/EBRs, health checks, and other regular customer touchpoints • Align configurations with customers’ operational goals and workflows • Drive adoption of licensed features and mission-critical workflows • Guide customers from basic use to advanced, integrated workflows using a “Good-Better-Best” framework • Use usage statistics and customer feedback to recommend configuration changes, workflow enhancements, and best practices • Define success criteria, baselines, and measurable outcomes with customers • Document and communicate customer success stories and operational improvements • Monitor account health using adoption, license activation, utilization, and customer feedback data • Identify churn risks and execute mitigation plans with internal teams • Capture and escalate customer issues, blockers, and product gaps to Support, Product, and Deployment • Collaborate with Sales, Deployment, Product Activation, and Support from deployment through renewal • Provide structured customer feedback to Product and Sales • Support renewal and expansion cycles with adoption insights, success stories, and risk assessments

🎯 Requirements

• 1+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role • Experience working with SaaS, cloud, or mission-critical technology products • Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or a related field; or equivalent practical experience • Legal authorization to work in the U.S. indefinitely • Employer work permit sponsorship is not available • Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments • Experience driving product adoption, conducting regular customer reviews, and managing a book of business against KPIs such as adoption, retention, and satisfaction • Comfort using CRM and BI tools such as Salesforce, Gainsight, Tableau, or similar • Strong verbal and written communication skills • Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Referral Payment Plan • Potential 25% travel within the assigned region, as needed for on-site customer meetings, regional events, and internal collaboration