Customer Success Advocate

🕒 Yesterday

🇺🇸 United States – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Customer Advocate

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RoadRunner

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Series D on 2024-04

B2B • Enterprise • SaaS

RoadRunner is a tech-enabled provider of fully-managed commercial and industrial waste and recycling services across the United States. The company centralizes portfolio and vendor management, uses proprietary software and data (e. g. , Waste Metering™, BillCheck™, Oversite™, Priceshield™) to optimize service levels, reduce costs, streamline invoicing, and increase landfill diversion. RoadRunner offers tailored recycling programs like RecycleMORE™ and CleanStream™ and emphasizes sustainability, ESG reporting support, and operational efficiency for enterprise customers.

📋 Description

• Serve as a primary point of contact for RoadRunner’s customers. • Promote customer retention, loyalty, and growth opportunities. • Ensure overall customer satisfaction and improve areas of dissatisfaction. • Manage multiple projects simultaneously. • Act as a bridge between customers and internal operating departments. • Oversee customer health and resolution across supporting areas. • Partner cross-functionally to develop customer-health strategies and intervention plans. • Directly participate in activities to stabilize and save at-risk client business. • Lead customer expansion and margin opportunities, including SWAP, diversion, optimization, and new opportunities. • Coordinate internal RoadRunner teams to ensure smooth and timely transitions. • Present strategy quotes/estimates and gain customer approval. • Align resources and teams, coordinate timelines, monitor and communicate progress and milestones, and track execution and issues. • Perform customer-retention-risk and off-boarding activities. • Report to the Customer Success Manager and interact with customers, Operations, Finance, Customer Success Representatives, and Sales.

🎯 Requirements

• Applicants must be authorized to work for any employer in the U.S. • Employer cannot sponsor or take over sponsorship of an employment visa. • 2–3 years of experience in a corporate customer service setting. • Ability to learn new software and systems. • Comfort with ambiguity and ability to act using sound judgment and strong decision-making skills. • Passion for business results and quality, with accountability, metrics, and ownership. • Strategic thinking ability with attention to tactical details. • Strong verbal and written communication skills. • Ability to manage multiple projects, multitask, and prioritize conflicting assignments with minimal supervision. • Ability to organize and manage multiple priorities and adapt quickly to changing business needs. • Strong analytical and problem-solving skills. • Timely, solid decision-making ability. • Bachelor’s Degree OR 3+ years of experience in a Customer Success B2B role. • Candidates may reside across the U.S., except Alaska, Delaware, Hawaii, Kansas, Louisiana, Maine, Montana, Nebraska, Nevada, New Mexico, North Dakota, South Dakota, Vermont, Wyoming, and Puerto Rico.

🏖️ Benefits

• 5% annual discretionary bonus • Full-time non-exempt employment • Remote work arrangement • 8:30am–5:30pm EST work schedule • 0% travel required