Client Advocate

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $45k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Customer Advocate

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Serve as the client's official liaison so their needs are quickly heard and addressed • Know clients' needs and expectations for success to build trust, maintain satisfaction, and strengthen loyalty • Expedite client issues to mitigate friction or noise that negatively impacts their work • Keep clients informed of relevant HealthMark educational information and tips • Manage and track client satisfaction in HubSpot to prevent dissatisfaction or loss of account • Document and track client meetings, critical conversations, and reported issues in HubSpot • Document all actions taken on requests for information in MedRelease • Maintain strong knowledge of MedRelease and EMR request routing to optimize client usage of services • Liaise between clients and cross-functional teams to support delivery of contracted Release of Information services and resolve issues • Represent the client's voice within HealthMark and support client retention and satisfaction

🎯 Requirements

• College degree or at least 3 years of experience working with client accounts • Effective communication skills (verbal and written) that demonstrate a high degree of professionalism and positivity • Expert in cross-functional collaborations and communications • Strong organization skills; able to shepherd the right resources to ensure timely and successful completion of onboardings and projects • Open to coaching and feedback • Self-sufficient and disciplined; able to work independently and with an eye on individual and team goals • Able to stay positive and measured when faced with challenges, systematic in your work to keep clients happy, and eager to learn • Knowledgeable of Microsoft applications including Excel; ideally experience with a CRM • Ability to travel 10% for in-person client meetings and Company or team-mandated events • Must adhere to all HIPAA regulations and organizational privacy and security policies • Timely completion of all required company-sponsored and regulatory training programs

🏖️ Benefits

• Ability to travel 10% for in-person client meetings and Company or team-mandated events