Client Advocate

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Serve as the official liaison for assigned clients so their needs are quickly heard and addressed • Understand clients’ needs and expectations, build trust, maintain satisfaction, and strengthen loyalty • Expedite client issues to mitigate friction or disruption • Keep clients informed of relevant HealthMark educational information and tips • Manage and track client satisfaction in HubSpot • Document and track client meetings, critical conversations, and reported issues in HubSpot • Document actions taken on requests for information in MedRelease • Maintain strong knowledge of MedRelease and EMR request routing to optimize client use of services • Liaise between clients and cross-functional teams to support delivery of contracted Release of Information services • Expedite resolution of client issues and concerns • Support timely and successful completion of onboardings and projects • Meet role requirements, individual success metrics, and client retention and satisfaction objectives

🎯 Requirements

• College degree or at least 3 years of experience working with client accounts • Effective verbal and written communication skills demonstrating professionalism and positivity • Expertise in cross-functional collaboration and communication • Strong organizational skills and ability to coordinate resources for timely, successful onboardings and projects • Openness to coaching and feedback • Ability to work independently and maintain discipline while pursuing individual and team goals • Ability to remain positive and measured under challenges, work systematically, and learn quickly • Knowledge of Microsoft applications, including Excel • CRM experience ideally preferred • Ability to travel 25% for in-person client meetings and Company or team-mandated events

🏖️ Benefits

• Remote work arrangement • Ability to travel for in-person client meetings and Company or team-mandated events