Customer Success Advocate

🔥 0 minutes ago

🌲 North Carolina, Texas, +1 more states – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $15 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Customer Advocate

🚫👨‍🎓 No degree required

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1-800 CONTACTS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

🏭 Manufacturing

🛍️ eCommerce

⚕️ Healthcare Insurance

Manufacturing • eCommerce • Healthcare Insurance

1-800 CONTACTS is a company that sells contact lenses directly to consumers. They offer an extensive range of contact lens brands and types through their online platform, making it convenient for customers to order and receive their lenses without visiting a traditional brick-and-mortar store. The company is known for its customer service and competitive pricing. They provide vision care solutions that are easily accessible, aiming to simplify the process of purchasing contact lenses.

📋 Description

• Handle inbound sales and service calls; no cold calling required • Offer thoughtful advice to help customers get the most value from contact lens purchases • Engage proactively with the manager and team through one-on-ones, team meetings, and chats • Deliver exceptional customer service in a fast-paced, changing environment • Identify and resolve customer issues quickly and make decisions in the moment • Maintain performance metrics including revenue per call, quality, availability, and dependability • Bring the company's Big Hearted, Unconventional, Tenacious, and Better Together values to calls, chats, and interactions

🎯 Requirements

• 2–3 years minimum customer service experience • Inbound sales and contact center experience is a plus • Goal-getter mentality and focus on achieving metrics • Fun, friendly personality that enjoys connecting with customers • Reliable internet connection with at least 20 Mbps download and 10 Mbps upload • Computer literacy and typing speed of at least 40 words per minute • Private, dedicated workplace free from interruption or distraction • Positive, driven, and solution-oriented mentality • Must reside permanently in an approved location: North Carolina, Texas, or Utah • 100% attendance is mandatory during the three-week training period, Monday–Friday, 10 AM–5 PM MST • Availability for afternoon/evening shifts and one required weekend shift each week • Ability to work 40 hours per week

🏖️ Benefits

• Monthly performance bonuses for those who qualify • Ownership of your development with support from leaders dedicated to fostering growth • Bi-annual performance reviews • A safe, respectful, and inclusive work environment • Amazing medical, dental, and vision coverage • 401(k) match • Deep discounts on contact lenses, glasses lenses and glasses frames • Tuition reimbursement for eligible courses