Customer Advocate

Job not on LinkedIn

🔥 11 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PPLSI

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

We create services that protect and empower people. Our vision is to build a better world where access to justice and security is equal for every human — regardless of gender, race, orientation, education, social status, or personal wealth. PPLSI enables everyone to pursue their life – to worry less and live more – without the fear that a legal or privacy issue might bring it all crashing down.

📋 Description

• The Customer Advocate’s main objective is to support the organization's provider’s network efforts by identifying, attracting, and contracting qualified attorneys and mediators. • Sourcing qualified providers through different channels, such as different websites and our internal database, and professional networks. • Carefully reviewing qualifications such as insurance, license etc. to identify potential qualified providers who meet the company's requirements. • Conducting initial screenings and assessments to evaluate future qualified providers. • Provider research to adapt and implement effective recruitment practices that keep the organization competitive in attracting top providers. • Supporting the company’s mission to provide high-quality customer service to members, providers, and potential customers. • Outbound calling, receiving inbound calls, and email communications to our members and providers.

🎯 Requirements

• 3 years of experience in customer service, preferably in sales environment • HS Diploma or equivalent is required • Strong computer knowledge; proficiency in Microsoft Office applications • Types a minimum of 35 WPM • Ability to work in a fast-paced environment, to manage high pressure situations, and to be flexible and adaptable when a situation requires it • Excellent communication skills • Excellent writing skills • Ability to educate our customers effectively and accurately on products and services • Excellent telephone etiquette • Detail-oriented and strong organizational skills • Strong time-management skills • Strong computer knowledge; proficiency in Microsoft Office applications • Ability to multi-task with multiple assigned cases • Demonstrates problem solving skills • Has a willing, “can-do” attitude, always ready to seek-out best solutions and outcomes for our customers and or our providers

🏖️ Benefits

• Commitment to Equal Opportunity • Reasonable accommodations may be made to enable individuals with disabilities