Client Advocate I

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🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $43.9k - $102.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Customer Advocate

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Support service and administration of Meritain products • Build relationships with assigned clients, brokers, and internal partners • Monitor activity and reporting for the assigned book of business • Provide proactive and reactive support for client issues • Support client retention and profitable growth • Acknowledge customer inquiries within one business day • Create and maintain PDET cases according to policy guidelines • Act as the single point of contact for operational inquiries and escalated issues • Resolve issues involving claims, enrollment, ID cards, COBRA, FSA, network operations, PBM, customer service, EDI files, and finance • Interpret plan documents and ensure client questions are addressed • Conduct client portal training • Support operational departments with workflow and process improvements • Identify opportunities supporting account owners’ strategic plans

🎯 Requirements

• 2–3 years of experience working with health insurance • 2–3 years of experience working with claims • High school diploma or GED • 2 years of relevant experience • Previous experience with stop-loss products preferred • DG and Salesforce experience preferred • General knowledge of Meritain applications preferred • Experience with Outlook, Word, Excel, PowerPoint, and Teams preferred • Ability to meet deadlines • Decision-making skills • Conflict resolution, flexibility, time management, and active listening skills • Knowledge and experience with administrative operations • Professional written and verbal communication skills

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program eligibility