Federal DoD Customer Support Manager

🔥 0 minutes ago

🐊 Florida, New Jersey, +2 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🏈 Ohio – Remote ⚔️ Virginia – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• The CSM manages Federal Government Land Mobile Radio service contracts • Major emphasis on cultivating and developing key relationships and growing managed service product sales • Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers • Be responsible for goal driven business growth, account service plans, and further development on customer satisfaction strategies • The CSM provides support outside of the typical CSM role which could include contract management support, billing/receivables, P&L tracking, and contract proficiency

🎯 Requirements

• 5+ years of successful experience with lifecycle service account management, systems implementation/ integration, LMR sales, or LMR engineering • Must be able to pass a Federal Background Check • Knowledge of Motorola RF systems and products is a plus • Knowledge and experience utilizing Microsoft business software (e.g. Outlook, Word, Excel, and PowerPoint) is required • Job performance depends on ability to successfully utilize Oracle and Salesforce applications • Experience with US Federal Government contracts performance is a plus • US Citizen with ability to obtain US Government clearance(s)

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave