Field Engineer

🔥 13 hours ago

🏈 Alabama, Arizona, +42 more states – Remote

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💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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Logo of Motorola Solutions

Motorola Solutions

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Report to the ECH Field Engineer Manager • Be accountable for system implementation according to site design specifics • Perform on-site configuration, testing, cut, and post-cut support for on-premise and cloud-hosted ECH solutions • Configure supported ECH solutions, including hybrid cloud and SaaS-based applications • Perform site verification testing before production cutover • Configure and troubleshoot connectivity between local site infrastructure and cloud-hosted application environments • Support customers and channel partners during production deployment • Document solution changes, cloud tenant configurations, and API integrations during implementation • Resolve installation and quality issues promptly and efficiently • Participate in developing and approving Methods of Procedure for cloud migrations and system upgrades • Participate in pre-contract oral presentations and customer negotiations as required • Maintain subject matter expertise in emerging cloud-native public safety technologies • Travel 50–75%, with more than 75% U.S. and international travel stated in the role description

🎯 Requirements

• High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology • 5+ years of experience working in an Engineering or Technical environment • 3+ years of experience in the deployment or Integration of complex IP products and systems • CompTIA Network+ AND Security+ • Experience with cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory) • Experience with installation, administration, and troubleshooting of VMware ESXi v.6+ and/or Microsoft Hyper-V 2012+ • Experience with Microsoft SQL Server 2008 R2/2012/2016/2022 • Experience with Windows Server 2012/2016/2022 • Experience with Windows 10 & 11 • Linux experience • Experience with network switches, preferably Cisco IOS • Basic knowledge of firewalls and routers, preferably Fortinet FortiGate • Telephony knowledge related to analog lines and PRI, including troubleshooting and physical configuration/termination • Familiarity with ACD call routing and provisioning • Familiarity with SIP interfaces and call flow ladders for troubleshooting and provisioning the SBC • Basic Active Directory knowledge pertaining to account segregation and role assignments • Ability to operate independently using various guides and remote support options • Ability to self-manage time based on objectives and goals • Familiarity with virtual machine deployments and hosted systems, ESXi/KVM Red Hat • Familiarity with Cisco switch configurations • Must possess or be eligible for a US passport for international travel up to 75% • Server hardware / Workstation hardware experience • Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract • Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Referral Payment Plan • Remote work arrangement • International travel opportunities

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