Senior Field Engineer – ECH SME

🔥 0 minutes ago

🏈 Alabama, Arizona, +38 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $90k - $100k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Report to the ECH Field Engineer Manager • Take accountability for systems implemented according to site design specifications • Perform on-site configuration, testing, cut, and post-cut support for on-premise and cloud-hosted Emergency Call Handling solutions • Configure supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications • Perform site verification testing before cutting sites into production • Configure and troubleshoot connectivity between local site infrastructure and cloud-hosted application environments • Support customers and channel partners during ECH production deployments • Document solution changes, including cloud tenant configurations and API integrations, during implementation • Resolve installation and quality issues efficiently • Participate in developing and approving Methods of Procedure for cloud migrations and system upgrades • Participate in pre-contract oral presentations and customer negotiations as required • Maintain subject matter expertise in emerging cloud-native public safety technologies • Travel more than 75% domestically and internationally (listed travel requirement: 50–75%)

🎯 Requirements

• High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology • Must have 5+ years of experience working in an Engineering or Technical environment • 3+ years of experience in the deployment or Integration of complex IP products and systems • CompTIA Network+ AND Security+ • Experience with cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory) • Experience with installation, administration, and troubleshooting of server virtualization, specifically RedHat KVM, VMware ESXi v.6+ and/or Microsoft Hyper-V 2012+ • Experience with Microsoft SQL Server 2008 R2/2012/2016 • Experience with Windows Server 2008 R2 and 2012 R2 • Experience with Windows 7 and 10 • Linux experience • Experience with network switches, preferably Cisco IOS • Basic knowledge of firewalls and routers, preferably Fortinet FortiGate • Telephony knowledge related to analog lines and PRI, including troubleshooting and physical configuration/termination • Familiarity with ACD call routing and provisioning • Familiarity with SIP interfaces and call flow ladders for troubleshooting and SBC provisioning • Basic Active Directory knowledge pertaining to account segregation and role assignments • Ability to operate independently using guides and remote support options • Ability to self-manage time based on objectives and goal requirements • Familiarity with virtual machine deployments and hosted systems, ESXi/KVM RedHat • Familiarity with Cisco switch configurations • Must possess or be eligible for a US passport for international travel up to 75% • Server hardware and workstation hardware experience • Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred • Ability to apply critical thinking skills to solve problems and make decisions • Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is unavailable • Relevant cloud certifications, such as AWS Certified Cloud Practitioner or Microsoft Certified: Azure Fundamentals, are a plus

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Remote work arrangement • International travel opportunities • No relocation required