Content Designer

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 10%

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MNTN

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🤝 B2B

🛍️ eCommerce

Marketing • B2B • eCommerce

MNTN is a software company that specializes in advertising solutions for brands, enabling them to achieve measurable results through television advertising. Their flagship product, MNTN Performance TV, is the first ever Connected TV advertising platform designed specifically for direct-response marketing. This innovation allows advertisers to link their performance metrics directly to TV campaigns, enhancing their ability to drive conversions, revenue, and site visits.

📋 Description

• Own content for a product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, change guidance, articles, videos, technical documentation, and troubleshooting content • Lead content readiness for product launches with Technical Program Managers • Convert product and engineering documentation into accurate, AI-ready customer content • Create plain-language explanations of product changes, their importance, and required customer actions • Partner with the Digital Strategy Manager on timely in-app guidance • Own content coverage and gap-closure roadmaps for the product line • Transform complex product information into clear, decision-ready guidance • Establish terminology, tone, and voice standards across customer-facing surfaces • Track self-service resolution, AI retrieval, and content accuracy metrics • Rebuild, restructure, or retire content based on performance insights • Contribute release clarity for Product, Product Marketing, Digital Strategy, and Revenue Enablement

🎯 Requirements

• 4+ years of experience in content design, content strategy, or technical writing in SaaS • Track record of owning content for a product line or portfolio • Sharp writing and editing skills • Ability to turn dense or ambiguous product information into actionable customer guidance • Deep technical acumen, including pressure-testing engineering documentation and troubleshooting flows • Experience partnering directly with Product leaders and engineers during the release process • Working knowledge of writing content for AI retrieval and conversational support tools • Understanding of how content structure and clarity affect model accuracy • Understanding of how content drives comprehension, engagement, adoption, and trust • Fluency across troubleshooting articles, release notes, in-app UX copy, and how-to scripts • Familiarity with interface craft, microcopy, and in-product UI text • Self-directed ability to execute against a prioritized roadmap and quality bar

🏖️ Benefits

• People-first company culture • Named one of Ad Age’s Best Places To Work in 2026 • Remote work (#LI-Remote)

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