Technical Program Manager – Life Sciences Customer Delivery

Job not on LinkedIn

🔥 1 hour ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

mpathic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

mpathic is an AI-driven safety and analytics company that offers SaaS products and APIs to record, transcribe, analyze, and improve human–AI and human–human interactions in clinical, life‑science, and enterprise settings. Their offerings include speech-to-text transcription, PII redaction, behavior and checklist analytics, human-curated benchmarking datasets, red‑teaming expertise, and an Observing Agent API to add domain-informed guardrails for healthcare and medical agents. mpathic targets life sciences, clinical research organizations, healthcare providers, insurers, and HR/enterprise teams focused on empathy, safety, bias reduction, and compliance.

📋 Description

• Lead implementation and delivery of mpathic's solutions across clinical research programs and healthcare studies • Coordinate healthcare customers, human data operations, account management, engineering, and product • Deploy mpathic's Studio platform and data capture solutions • Onboard users and train site personnel, coordinators, investigators, and customer stakeholders • Coordinate study startup, implementation planning, device management, site activation, testing, and operational readiness • Manage project plans, timelines, milestones, resources, budgets, risks, dependencies, blockers, and deliverables • Coordinate customer deployments and implementation activities from study startup through completion • Manage review workflows, priorities, capacity planning, study metrics, data quality indicators, and operational KPIs • Serve as the primary operational contact for assigned customer engagements and manage stakeholder expectations • Lead status meetings, implementation reviews, executive updates, escalations, and issue resolution • Coordinate hardware vendor provisioning, inventory, shipments, and vendor-side delay resolution • Partner with customers' CROs on site activation sequencing, integration dependencies, and data reconciliation • Coordinate cross-functional delivery across Product, Engineering, Clinical, Research, Human Data Operations, and Customer Success • Translate customer and business requirements into project plans • Develop dashboards, reporting mechanisms, implementation playbooks, training materials, and project documentation • Identify and implement improvements to delivery workflows, communication, coordination, efficiency, consistency, and scalability

🎯 Requirements

• 5+ years of project management, implementation management, clinical operations, customer delivery, or related experience • Experience supporting clinical trials, clinical research programs, healthcare technology implementations, or life sciences initiatives • Experience training customers, end users, or study personnel on software platforms • Understanding of the software development lifecycle and ability to partner effectively with technical teams • Experience managing multiple concurrent projects with competing priorities • Highly organized and detail-oriented, with exceptional communication and stakeholder management skills • Ability to engage confidently with customer stakeholders, clinical teams, executives, and technical teams • Track record of identifying risks early and driving projects to successful outcomes • Ability to operate independently in a fast-paced startup environment • Ability to build trust and influence across teams without direct authority • Commitment to quality, accountability, customer success, and operational excellence • Bonus: experience in clinical research, life sciences, digital health, healthcare technology, behavioral health, or AI safety • Bonus: familiarity with GCP, clinical trial operations, site management, or regulated healthcare environments • Bonus: experience with eCOA, ePRO, digital health, patient engagement, or data collection platforms • Bonus: experience managing distributed reviewer, annotation, adjudication, quality assurance, or human data operations teams • Bonus: PMP, Certified Scrum Master, or related project management certification • Bonus: experience working in startup or high-growth environments

🏖️ Benefits

• Competitive salary • Equity • Company-funded health, dental, and vision insurance • 401(k) with company match • Flexible paid time off • Remote-first culture • Professional development opportunities • Mission-driven work helping shape the future of safe and effective AI