Beneficiary Support Specialist

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MPF Federal, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤝 B2B

⚕️ Healthcare Insurance

🔬 Science

B2B • Healthcare Insurance • Science

MPF Federal, LLC is a team of highly experienced professionals dedicated to providing a full range of services for business requirements, including training, technical services, clinical research, life sciences support, and business management. Headquartered in Washington, DC, MPF works with both federal government and commercial clients, offering innovative solutions in information technology, program management, records management, and compliance. Established in 2012 as a SBA Certified HUB Zone and Woman Owned Small Disadvantaged Business, MPF's mission is to meet client needs with measurable performance standards and high-quality deliverables.

📋 Description

• Respond to beneficiary and provider inquiries by phone, email, and written correspondence • Explain program information clearly to callers with a wide range of communication needs • Update and maintain accurate records across multiple systems • Process routine service requests within established timeframes • Escalate complex cases to the appropriate team • Meet quality and productivity standards

🎯 Requirements

• High school diploma or one year of work experience • Customer service experience, ideally in a contact center, benefits, healthcare, or government services environment • Strong verbal and written communication • Comfort navigating multiple software systems while assisting a caller • Patience and genuine empathy — many callers are navigating disability, financial stress, or complex program rules • Reliable internet and a quiet, dedicated workspace (remote role) • Nice to Have • Experience with SSA programs, disability services, vocational rehabilitation, or benefits administration • Bilingual (English/Spanish)

🏖️ Benefits

• MPF Federal is an Equal Opportunity Employer. • competitive salary • medical benefits • PTO • holiday pay and more.