Customer Experience Associate – AEQ

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PetLab Co.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🛍️ eCommerce

🧘 Wellness

eCommerce • Wellness

PetLab Co. is a company founded by pet owners, dedicated to creating high-quality pet supplements and products. Since its launch in 2018, it has grown a global community of over 300,000 loyal customers. PetLab offers a range of products including probiotics, joint support supplements, dental formulas, and allergy relief products for pets. Their products are made in the USA with globally sourced ingredients, and they focus on vet-reviewed and clinically studied formulas. PetLab Co. offers free shipping on subscription orders and is NASC certified, ensuring safety and quality for pet health products.

📋 Description

• 90% of your time will be dedicated to frontline work across multiple channels -- Diagnosing problems, explaining next steps, and helping customers move forward with confidence. • 10% of your time will be team projects (as needed), continuous improvement, and goal-setting. There are weekly check-ins with your team lead focused on performance, learning, and growth.

🎯 Requirements

• 1-3 years relevant work experience. • Strong problem-solving skills and the ability to make thoughtful decisions in real time. • Clear, confident communication - especially when explaining solutions or setting expectations. • Comfort using helpdesk/ticketing software. • Working knowledge of Microsoft 365 is preferred. • Experience working in a direct-to-consumer (DtC) environment is preferred.

🏖️ Benefits

• 20 days PTO plus company holidays • Company Bonus • Medical, Vision and Dental Insurance • Short-Term and Long-term disability Insurance • Life Insurance • 401K • Work Remote • Monthly Internet Stipend