Director of Delivery Management

🔥 16 minutes ago

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mPulse

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 Series unknown on 2022-02

Healthcare • SaaS • B2B

mPulse is a health experience and insights company that provides an AI-powered Health Experience and Insights (HXI) platform and a suite of products—predictive analytics, core communications, omnichannel engagement, health portals, content management, and acquisition & payments—to help health plans, health systems, and other healthcare organizations improve member engagement, close care gaps, and meet regulatory requirements. Their platform delivers personalized, data-driven outreach and automation at scale to support Medicare, Medicaid, commercial plans, TPAs, ACOs, pharmacies, and life sciences/clinical trials. mPulse emphasizes modernizing member portals, utilization management communications, CAHPS/HOS performance, and precision targeting to drive clinical and financial outcomes for clients (used by 400+ healthcare organizations per their materials).

📋 Description

• Define and govern the delivery management strategy, frameworks, and standards across all products and workstreams • Lead, coach, and develop Senior Delivery Managers, Delivery Managers, and Delivery Analysts • Own executive-level stakeholder relationships, providing delivery status, risk assessment, and strategic recommendations • Establish estimation standards and quality gates for requirements documentation • Drive continuous improvement in delivery processes, tooling, and reporting • Partner with product, engineering, and business leadership to align delivery priorities with organizational goals • Oversee resource planning, capacity management, and team growth • Serve as the escalation point for delivery risks, blockers, and cross-team dependencies

🎯 Requirements

• 10+ years of experience in delivery management, program management, or a related field • 3+ years of people leadership experience managing multi-level teams • Proven track record of delivering complex, cross-functional programs on time and within scope • Strong executive communication skills with demonstrated ability to influence senior stakeholders • Experience establishing delivery frameworks and governance processes • Experience with Agile, Scrum, and/or Waterfall delivery methodologies • PMP, SAFe, or equivalent certification preferred

🏖️ Benefits

• Remote-First & Flexible PTO — work from wherever you're most productive • 100% company-paid employee-only medical, dental, and vision coverage • Company contributions toward dependent coverage • Company-paid life and disability insurance • 401(k) with 4% match • Financial advisors to help with financial planning • 6 weeks parental leave • 30-60-90 day plans and frequent training • Peer-to-peer bonuses • Team celebrations