Strategic Account Manager

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mPulse

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 Series unknown on 2022-02

Healthcare • SaaS • B2B

mPulse is a health experience and insights company that provides an AI-powered Health Experience and Insights (HXI) platform and a suite of products—predictive analytics, core communications, omnichannel engagement, health portals, content management, and acquisition & payments—to help health plans, health systems, and other healthcare organizations improve member engagement, close care gaps, and meet regulatory requirements. Their platform delivers personalized, data-driven outreach and automation at scale to support Medicare, Medicaid, commercial plans, TPAs, ACOs, pharmacies, and life sciences/clinical trials. mPulse emphasizes modernizing member portals, utilization management communications, CAHPS/HOS performance, and precision targeting to drive clinical and financial outcomes for clients (used by 400+ healthcare organizations per their materials).

📋 Description

• Establish and grow strong client relationships through regular cadence meetings and recurring executive leadership business reviews • Understand each client’s contracts within the designated portfolio • Expand account penetration and stickiness through cross-sell, up-sell, and activation of under-utilized product features • Address client concerns in a timely manner • Develop, lead, and execute client account plans to boost and retain revenue • Act as an escalation point of contact and direct feedback to appropriate departments • Monitor relevant industry trends • Coordinate with Professional Services on implementations, change requests, and SOWs • Collaborate with Sales Directors on new lines of business with existing customers • Prepare reports, proposals, and documentation for client-facing and internal presentations • Identify client needs and business objectives and develop solution strategies • Make product, service, or process decisions impacting multiple functions or customer accounts • Gather and report competitive intelligence • Assist with RFP writing efforts • Collaborate cross-functionally to satisfy customer needs and solve challenges • Set sales and revenue targets and work to complete goals • Help ensure clients and the company adhere to contract terms • Maintain accurate opportunity pipeline and forecast records • Prepare and renew contracts on time • Execute client agreements, including contracts, Change Requests, Order Forms, MSAs, and SOWs • Maintain weekly Salesforce account and opportunity information • Uphold client communication cadence, including PORs/QBRs, annual face-to-face meetings, and proactive check-in calls

🎯 Requirements

• Bachelor’s degree or equivalent years of experience • Proven experience as a client relationship, success, or account manager • Excellent customer service skills and experience highly preferred • Basic business knowledge to identify client needs and provide solutions • Ability to work flawlessly under tight deadlines and achieve set targets • Proficiency in MS Office • Basic knowledge of Account Manager platforms generally preferred • Ability to manage multiple priorities • Ability to stand and sit for extended periods • Ability to lift 10 lbs. • Attainment of variable compensation performance metrics under the annual Sales Compensation Plan, including SaaS, Services, and Renewal quota attainment • Ability to prepare and renew contracts on time • Accurate, proactive, and timely record keeping and reporting in Salesforce and related sales operations systems • Ability to develop and execute account plans • Ability to execute client agreements, including contracts, Change Requests, Order Forms, MSAs, and SOWs • Ability to keep Salesforce account and opportunity information up to date weekly • Ability to uphold required client communication cadence, including PORs/QBRs, annual face-to-face meetings, and proactive check-in calls

🏖️ Benefits

• Remote-First & Flexible PTO — work from wherever you're most productive • 100% company-paid employee-only medical, dental, and vision coverage option • Company contributions toward dependent coverage • Company-paid life and disability insurance • 401(k) with 4% match • Financial advisors to help you plan • 6 weeks parental leave • 30-60-90 day plans and frequent training • Peer-to-peer bonuses • Team celebrations