Associate Director, Process & Systems Steward – V&I Operations

🔥 15 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $156.9k - $247k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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MSD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

📦 Logistics

🧬 Biotechnology

Healthcare • Logistics • Biotechnology

MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

📋 Description

• Report directly to the Director, V&I Operations, Process and Systems Lead • Serve as a subject matter expert in Process and Systems within the V&I GMVC Operations team • Assist with and drive execution of the Medical Operations vision • Steward key V&I processes end to end to promote operational efficiency and achieve priorities and objectives • Partner with business stakeholders, process owners, GMVC functions, IT, and external vendors/partners • Provide global process and system oversight across Value and Implementation and therapeutic areas • Collaborate with or directly manage Process and Systems Coordinators • Serve as Process & System Steward for multiple assigned processes and systems • Lead workshops with global stakeholders to design business processes and translate them into high-level systems objectives • Partner with IT to evaluate and select systems technology • Solve complex problems and escalate risks and issues • Maintain current process and system documentation • Participate in governance meetings for configuration changes and release management • Inform V&I priorities and maintain the Road Map of Initiatives • Drive global process improvement projects and develop implementation plans for rollout • Create and update training and maintenance reference guides and training documents • Adhere to compliance and regulatory procedures with Global Compliance and Legal • Support investigations, audits, and assessments with the GMVC Standards Director • Monitor process changes to ensure measurable benefits and objectives are achieved • Attend GMVC Operations Leadership Team meetings as appropriate as the Director’s delegate • Travel requirements: 25%

🎯 Requirements

• Bachelor’s degree in life sciences, business, or healthcare + 5 years of relevant Medical Affairs experience • Experience partnering with business stakeholders across geographies, therapy areas, and functions to inform global process design and execution • Expertise leading process and systems workshops, interviews, and other methodologies • Attention to detail and excellent communication skills • Ability to work independently and escalate risks and issues appropriately • Demonstrated success in a fast-paced environment • Ability to learn on the fly and solve new problems requiring independent judgment and initiative • Ability to identify efficient and effective ways to implement new services • Proven ability to innovate and think non-traditionally • Strong business acumen and ability to judge compliant, value-adding customer solutions • Deep understanding of the environment, evolution, and global nature of Medical Affairs • Strong personal integrity and high ethical standards • Ability to organize, prioritize, and work effectively in a changing, ambiguous environment • Experience as a member of cross-functional, global initiatives in a complex matrix • Strong decision-making, problem-solving, and analytical skills • Business Acumen • Compliance Governance • Global Coordination • Medical Affairs • Medical Knowledge • Medical Operations • Meeting Management • Process Implementations • Project Leadership • Standard Operating Procedure (SOP) Management • No visa sponsorship

🏖️ Benefits

• Annual bonus eligibility • Long-term incentive eligibility, if applicable • Medical, dental, vision healthcare and other insurance benefits for employee and family • Retirement benefits, including 401(k) • Paid holidays • Vacation • Compassionate days • Sick days • Remote work arrangement • No relocation required