Associate Director, US Oncology – Treatment Site Operations Coordinator Lead

🕒 August 28

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $156.9k - $247k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 49%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 74 days.
• Jobs at this company usually fill in 21 days.
• Reposted 2 times.

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MSD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

📦 Logistics

🧬 Biotechnology

Healthcare • Logistics • Biotechnology

MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

📋 Description

• Build, lead, and develop the Treatment Site Operations Coordinator organization • Establish team structure, performance expectations, ways of working, and capabilities for launch readiness and future scale • Lead centralized operational coordination across the treatment journey • Coordinate communication among treatment sites, Treatment Site Leads, manufacturers, sequencing providers, pathology laboratories, distributors, alliance stakeholders, and internal teams • Oversee centralized case management, active patient case coordination, operational escalations, and issue resolution • Establish and manage operational escalation processes • Provide visibility, status updates, operational communications, and stakeholder coordination throughout the treatment journey • Partner with Individualized Therapy Operations, Treatment Site Strategy, Treatment Site Lead leadership, Patient Support, and IT • Establish and monitor operational service standards, performance expectations, and response timelines • Lead continuous improvement initiatives focused on operational efficiency, treatment site experience, execution consistency, and treatment completion

🎯 Requirements

• Bachelor's degree or equivalent (BA/BS) • Minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare industry, including experience supporting treatment operations, patient operations, customer operations, treatment site operations, commercial operations, or other cross-functional operational functions • Experience leading customer-facing operations, patient services, hub services, or customer support organizations • Demonstrated experience coordinating activities across multiple internal teams and external stakeholders in a highly matrixed environment • Proven ability to manage operational escalations, resolve complex issues, and drive alignment across different stakeholder groups • Strong operational execution, organizational, and project management skills • Experience establishing operational processes, workflows, service standards, and performance expectations • Exceptional communication and stakeholder management skills • Experience leading and developing high-performing teams • Experience supporting the commercialization of complex therapies, including cell therapy, gene therapy, radioligand therapy, or other highly coordinated treatment models • Experience working directly with treatment sites, hospitals, academic medical centers, community oncology practices, or integrated delivery networks • Experience with treatment journey orchestration platforms, workflow technologies, customer support systems, case management platforms, or operational control towers • Required skills: Communication Management, Customer Engagement, Customer Feedback, Customer Management, Market Development, Patient Services, People Leadership, Product Launch Support, Product Management, Work Management • US and Puerto Rico residents only

🏖️ Benefits

• Annual bonus and long-term incentive, if applicable • Medical, dental, vision healthcare and other insurance benefits for employee and family • Retirement benefits, including 401(k) • Paid holidays • Vacation • Compassionate and sick days • Flexible work arrangements: Remote

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