Vaccine Customer Representative

🔥 16 hours ago

🥔 Idaho, Pennsylvania, +1 more states – Remote

🥔 Idaho – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $79.2k - $124.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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MSD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

📦 Logistics

🧬 Biotechnology

Healthcare • Logistics • Biotechnology

MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

📋 Description

• Support customers by providing clinical information on company vaccines, education, and resources • Provide reimbursement information and contract-adherence guidance to support customer operational and financial needs • Serve as primary point of contact for healthcare providers, quality directors, immunization managers, and office managers within the assigned geography • Deliver balanced product sales presentations in accordance with product labeling, CDC recommendations, and professional society recommendations • Provide vaccine management with updates on customer needs, feedback, marketplace dynamics, and progress toward quality goals • Maintain professional and healthcare-environment knowledge through self-study, workshops, conferences, and promotional-material review • Conduct quarterly business reviews on vaccine contracts and advise customers on maximizing contract performance across the company portfolio • Educate customers to improve organizational immunization rates using tools such as Vaccine IQ • Monitor business performance against objectives using company-provided tools • Develop territory-level business plans focused on improving immunization rates • Maintain vaccine portfolio knowledge and certification • Meet with key customer personnel to understand practice structures, business models, influencers, and patient needs • Identify business opportunities and share information with relevant stakeholders • Coordinate with account executives, integrated delivery system teams, and solution support teams on customer strategies • Collaborate with field-based customer team members including vaccine key customer leaders, medical affairs leaders, and regional medical directors • Travel approximately 25%, varying by candidate location within the geography

🎯 Requirements

• Bachelor’s Degree with 0–3 years Sales experience, OR minimum high school diploma with at least 4 years of relevant work experience • Relevant work experience may include professional sales, marketing, military, or healthcare/scientific field experience • Demonstrated aptitude to excel in educational or professional roles • Ability to work independently and within a team environment • Strong organizational and time management skills • Excellent interpersonal and communication skills • Valid driver’s license • Ability to convey technical concepts accurately and clearly • Prior technical/scientific field or healthcare environment experience preferred • Previous sales, account management, consultative, or customer service experience preferred • Experience developing and executing customer engagement plans preferred • Understanding of Marketing/Sales or Marketing/Sales Support Functions/Operations preferred • Ability to analyze metrics to assess progress against objectives preferred • Vaccine experience preferred • Product knowledge and certification on the Company vaccine portfolio • Knowledge of CDC immunization schedules for pediatric and adult vaccines • Must reside within or near the territory covering Washington and Idaho areas • No visa sponsorship

🏖️ Benefits

• Annual bonus and long-term incentive, if applicable • Medical, dental, vision healthcare and other insurance benefits for employee and family • Retirement benefits, including 401(k) • Paid holidays • Vacation • Compassionate and sick days • Remote work arrangement • No relocation