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Senior MSP Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

đź’µ $120k - $140k / year

⏰ Full Time

đźź  Senior

👷🏻‍♀️ Engineer

Where this job comes from

Posted on MSP Hire's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of MSP Hire

MSP Hire

1 - 10 employees

Founded 2023

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MSP Hire is a recruiting firm specializing in sourcing and screening talent for managed service providers (MSPs) and IT companies. They provide an end-to-end hiring solution that includes targeted job posting, resume review, non-technical email interviews, pre-hire cognitive and psychometric assessments, in-depth video screening interviews, and a 90-day replacement guarantee. MSP Hire focuses on saving clients time and improving retention by delivering vetted candidates who match both the technical requirements and cultural fit of their MSP clients.

đź“‹ Description

• Serve as the highest level of technical escalation for complex customer issues • Lead root-cause analysis and resolution of critical incidents • Provide technical guidance across engineering and mentor engineers and Service Desk staff • Establish and maintain engineering standards, processes, documentation, and best practices • Advise on customer CAB, Security Committee, and AI Committee discussions • Participate in technical strategy, roadmap planning, and budgeting • Architect and support Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, and related services • Design and administer Microsoft Entra ID identity and access solutions, including Conditional Access, MFA, compliance, and Zero Trust controls • Design, deploy, and optimize Microsoft Intune, Autopilot, and Microsoft Defender solutions • Design and maintain Azure environments, including virtual machines, networking, storage, backups, migrations, integrations, governance, security, and cost optimization • Support hybrid cloud/on-premises integrations, disaster recovery, and business continuity solutions • Assist customers with cloud transformation, migrations, modernization, and complex Microsoft troubleshooting • Lead medium and large-scale customer projects from technical discovery and architecture through implementation and handoff • Coordinate technical work across internal engineers, partners, contractors, and vendors • Build Bills of Materials and provide technical scoping and content for Statements of Work • Develop implementation plans, technical documentation, standards, and project deliverables • Coordinate with Project Managers, customer stakeholders, vendors, and implementation partners • Participate in onboarding, infrastructure refreshes, migrations, modernization, and strategic technology initiatives • Build trusted technical-advisor relationships with customers • Present technical recommendations, architecture, and solution designs to technical and non-technical audiences • Assist account/SAM teams with technical assessments, solution development, roadmaps, budgets, and business reviews

🎯 Requirements

• 8+ years of IT engineering experience; MSP, consulting, multi-location, or large endpoint environments strongly preferred • 5+ years supporting Microsoft cloud and infrastructure technologies • Deep practical experience across Microsoft 365, Azure, Entra ID, Intune, Defender, Exchange Online, SharePoint Online, Teams, IAM, Conditional Access, MFA, endpoint security, Windows Server, virtualization, backup/DR, cybersecurity, and networking fundamentals • Proven experience leading technical projects, complex implementations, escalations, and architecture decisions • Strong troubleshooting, analytical, written, verbal, presentation, mentoring, and customer-facing skills • Ability to use AI, automation, PowerShell, and modern engineering practices • Microsoft Certified: Azure Solutions Architect Expert or comparable Azure certification preferred • Microsoft security, identity, endpoint, or enterprise administration certifications preferred • Cisco CCNA/CCNP, Meraki ECMS, or equivalent networking certification preferred • CISSP, CCSP, Security+, or equivalent security certification preferred • ITIL Foundation or comparable service-management experience preferred • U.S.-based candidates only • Willingness to undergo a background check

🏖️ Benefits

• Comprehensive benefits package • Fully remote work • Flexible hours

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