
5001 - 10000 employees
💼 Consulting
🚘 Automotive
🤖 Artificial Intelligence
Consulting • Automotive • Artificial Intelligence
MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.
🔥 0 minutes ago
🚗 Michigan – Remote
💵 €57k - €60k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🦅 H1B Visa Sponsor
👻 Ghost score 1%
🗣️🇩🇪 German Required
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5001 - 10000 employees
💼 Consulting
🚘 Automotive
🤖 Artificial Intelligence
Consulting • Automotive • Artificial Intelligence
MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.
• Conduct field service and remote assignments to support dealers, authorized repair shops, and technical centers throughout Europe • Diagnose and resolve complex technical incidents in customer vehicles, including advanced electrical/electronic and multiplexing faults • Analyze issues affecting individual vehicles as well as systematic fault patterns impacting multiple vehicles • Define immediate and corrective actions • Use OEM diagnostic tools such as wiTECH POD and DiagBOX VCI for guided diagnostics, software updates, reprogramming, and parameterization • Handle individual cases as well as cross-functional technical issues affecting entire fleets • Prepare clear technical reports and case updates • Coach technicians and provide hands-on guidance • Feed recurring issues into continuous improvement processes
• Extensive experience in vehicle diagnostics, technical support, workshop operations, or field service • Demonstrated ability to resolve complex electrical/electronic faults • Hands-on experience with OEM diagnostic tools • Proficiency in reading wiring diagrams and technical documentation • Experience collaborating with workshops, engineering teams, or technical teams • Ability to support and guide technicians • Preferred: experience in field service or multi-site support, multi-brand experience, and a background in technical support for an OEM or importer • Modern vehicle systems: powertrain, ADAS, body electronics • Networks: CAN / LIN / FlexRay • Diagnostic techniques: root cause analysis, guided diagnostics, flashing • Good written and spoken English required • Additional European languages are an advantage
• Support for professional and personal development • A dynamic and supportive working environment • Flexible working hours and home-office options • 31 days of annual leave, including Christmas, New Year’s Eve, and Rose Monday • Company pension scheme • Health and wellness programs • Urban Sports Club subsidy • Employer-provided savings benefits from day one • Company car with IT equipment
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