Customer Care Representative

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🤠 Texas – Remote

🤠 Texas – Remote

💵 $14 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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MTM Inc.

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2014

📣 Marketing

🤝 B2B

Marketing • B2B

MTM Inc. is a small, client-focused marketing agency that helps small businesses promote themselves online affordably. They specialize in digital marketing services including social media advertising and email marketing, and offer bundled, flat-fee packages that include strategy meetings (in-person or by phone), a marketing plan, an execution calendar, and analytics reporting. MTM emphasizes up-to-date practices, direct communication, and simple, actionable plans for small-business clients.

📋 Description

• Handle inbound calls from Members, Clients, and Facilities • Serve as the frontline representative and image of MTM Health • Handle a variety of customer care tasks that increase in complexity as skills progress • Manage approximately 60–80 calls per day, with higher volumes on Mondays • Provide personalized attention and exceptional care to passengers and members

🎯 Requirements

• Must currently reside in Texas • 1 year of Call Center experience • 6 months Customer Service experience • Basic typing/computer experience with excellent navigational skills • High speed Internet access such as Cable, DSL or Fiber • Minimum upload speed of 3 mbps and minimum download speed of 30 mbps • Wireless and WiFi “air cards” are prohibited • A quiet space within the home free of distractions, including caretaking of any kind

🏖️ Benefits

• Health, Dental and Vision Insurance • Life and Disability Insurance • 401(k) Retirement Plan with Company Match • FSA and HSA Savings Plans • Wellness Program with Incentives • Voluntary & Ancillary Plans • Additional Perks • Pay on Demand • Paid Time Off and Holiday Pay • Birthday Holiday • Maternity/Paternity Leave • Continuing Education Reimbursement Program • MTM Perks Discount Program • Career Development Programs • Multilingual services available 24/7, 365 days a year